Live Chat: Acing the Effortless Support Experience
GetFeedback
AUGUST 15, 2018
According to a 2016 study conducted by Ubisend , 51% of customers polled feel that brands should be reachable 24 hours a day, seven days a week. While live chat is a great means for supporting customers at scale, it will only drive customer satisfaction if it’s implemented and managed properly. Reference the customer’s case history.
Let's personalize your content