2016 Omni-Channel Social Media 
Kayako
JANUARY 5, 2017
Customers can reach out to you in a variety of ways — email, web, mobile, social media, live chat and phone call. Whatever way the way customer decides to contact you for help is called a channel. Omni-channel strategy creates a single view of the customer. And if they don’t work together, it’s not omni-channel.
Beyond Philosophy
MAY 15, 2017
Shoppers are now familiar with the omni-channel choice and quite enjoying it. Social Communications – The immediacy of social media makes it a veritable marketing tool. Brands know they need to be very responsive over social media along with other channels.
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ijgolding
MARCH 22, 2017
With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience. These kind of interactions and post-purchase reviews across social media can go viral and put a dent on the company’s reputation and revenue in detrimental ways.
Comm100
JANUARY 14, 2016
As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Still, many companies have been slow to adapt their websites and infrastructure to accommodate this technological growth – however, this will change significantly in 2016. billion PC users.) What does this mean for your company?
BlueOcean
FEBRUARY 14, 2018
Remember when social media was the young upstart of the customer care channels and voice was still king? And asking who really owned the channel anyway – was it marketing? Even though social media doesn’t handle the lion’s share of support interactions, customers still demand a lot from it.
Comm100
DECEMBER 22, 2016
We hope your customer service department saw a lot of improvements in 2016. We’ll be looking at the following trends in customer service for 2017: Omni-channel will gain more traction as a customer support strategy and replace its predecessor, multi-channel. Omni-Channel Will Be the New Multi-Channel.
Comm100
FEBRUARY 1, 2023
Focus on student connection and personalization Returning to school as a mature student can be socially-isolating. In the 2016-2017 academic year, 15.2% Offering personalized communication is a perfect way to demonstrate this, and the only effective way to do this is with an omnichannel student engagement platform.
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