Lumoa

APRIL 3, 2018

That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. When would the key part of the experience still be fresh in the customer's minds?

Net Promoter Score 316

Net Promoter Score NPS Touchpoint Feedback 316

Eptica

DECEMBER 2, 2016

Date: Friday, December 2, 2016 Which retailers will thrive this Christmas and beyond? Published on: December 02, 2016. The analyst considers that successful retailers need to be built around four essential traits, that allow them to integrate in-store and digital touchpoints to compete for customers’ loyalty: 1.

Retail 48

Retail Ecommerce Touchpoint Customer Engagement 48

Beyond Philosophy

JULY 13, 2016

On the disruptive nature of improving Customer experience, the airline representative spoke of how the organizational change is “ valuable in its own right and should be considered a benefit of focusing on Customer Experience.”. They are just not ALL of the experience. Join us on Thursday, July 14 th , 2016, at 11 a.m.

Customer Experience 60

Customer Experience Airlines Banking Retail 60

Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. This polled 1,000 US and 1,000 British consumers on Cyber Monday about their experience of online customer service during the holiday shopping season. In store 40% were unhappy with the service they received.

Customer Service 48

Customer Service Social Media Retail Contact Center 48