Tricia Morris

JULY 25, 2016

In Microsoft’s 2016 State of Global Customer Service Report , 44% of the 5,000 respondents across Brazil, Germany, Japan, the UK and the United States said they feel it takes them, the customer, more effort to resolve their customer service issue than it does a brand. ————-.

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Vonage

SEPTEMBER 16, 2016

Related Posts Who comes first, the employee or the customer? 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC).

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Customer Focused Company Infographics Poor Customer Service 120

NICE inContact

AUGUST 23, 2016

Having a toxic culture creates low morale, which then bleeds over into both poor customer service and increased attrition. This article was originally published June 21, 2016 on ICMI. Start Planting. It takes time to grow a bountiful crop or culture, so get out there and start planting now.

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Contact Center Culture Poor Customer Service Tips 108

Joe Rawlinson

JULY 10, 2019

These statistics help you comprehend how you can increase revenue by delivering excellent customer service. According to Forbes, companies have lost $75 billion in 2018 owing to poor customer service, and this number has risen by $13 billion since 2016.

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Customer Service Customer Journeys Social Media Poor Customer Service 130

Joe Rawlinson

MAY 31, 2017

Even the most sophisticated customer retention strategies will fall flat without a foundation for proactive, shining service. Consumers react swiftly after poor service and will readily switch providers.

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Vonage

SEPTEMBER 20, 2016

Want a better way to get closer to your customers? Visit NewVoiceMedia at Dreamforce 2016. Related Posts How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC).

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Vonage

SEPTEMBER 5, 2016

Find out more by downloading our whitepaper ‘Why silos damage customer experience’ by Amy Scott, Director of Sedulous Consulting. Related Posts 5 reasons not to miss Connect 2016 if you’re striving for sales & service excellence. The $62 billion customer service scared away [INFOGRAPHIC].

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Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

Magellan Solutions

SEPTEMBER 27, 2021

Invoca, a call intelligence service, published a research in 2016 that found that 65 percent of the 50 million calls they studied had customers preferring to contact a business rather than dealing with online web forms, web chat, and email. Call centers provide poor customer service.

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Call Center Contact Center Poor Customer Service Banking 97

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Put on Your Best Holiday Deals.

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Tricia Morris

APRIL 15, 2016

There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. The challenge on both sides is that customer expectations have never been higher. On the fence about investing in customer service?

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Infographics Financial Customer Service Poor Customer Service 40

Eptica

APRIL 18, 2016

Date: Monday, April 18, 2016 Hanging on for telecoms customer service. Published on: April 18, 2016. Author: Pauline Ashenden In the past telecoms has gained a reputation for poor customer service. There are a number of reasons behind this:

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Customer Service Social Media Poor Customer Service Consumers 48

Eptica

JULY 27, 2016

Date: Wednesday, July 27, 2016 Is customer service investment actually delivering? Published on: July 27, 2016. Making conversations count Despite what many consumers may believe, poor service is not normally deliberate.

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Customer Service Poor Customer Service Contact Center Airlines 48

Tricia Morris

MARCH 14, 2016

. • 76% of consumers say they view customer service as the true test of how much a company values them. – Aspect Consumer Experience Survey. • 62% of global consumers have stopped doing business with a brand or organization due to a poor customer service experience. What were their answers?

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Chief Customer Officer eBook Poor Customer Service Report 40

Provide Support

FEBRUARY 24, 2016

Business owners, marketing directors and managers across-the-board keep on being focused on delivering over-the-top customer service experience. And yet, poor customer service still exists and unfortunately seems all too common. Published in Provide Support Blog , 2016. Read more. Permalink | No comment.

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Provide Support

JUNE 2, 2016

And, not surprisingly, they will no longer tolerate poor customer service. In fact, 72% of consumers already stopped doing business with a company because of a bad service experience.(.). Published in Provide Support Blog , 2016. Their lifestyles demand fast and convenient access to information anytime, anywhere.

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Consumers Infographics Customer Service Poor Customer Service 40

Eptica

SEPTEMBER 9, 2016

Date: Friday, September 9, 2016 Can you afford to lose half your customers? Published on: September 09, 2016. Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers.

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Self Service Knowledge Base Poor Customer Service Social Media 48

Eptica

MARCH 31, 2016

Date: Thursday, March 31, 2016 Websites lead the way for UK customer service. Published on: March 31, 2016. Being able to find answers to their questions quickly is therefore a vital part of the customer experience. Average performance becomes the norm?

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Self Service Customer Service Entertainment Fashion 48

Tricia Morris

OCTOBER 9, 2015

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy.

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Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.

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Eptica

MARCH 23, 2016

Date: Wednesday, March 23, 2016 Bridging the gap between purchase and service. Published on: March 23, 2016. Fail to provide strong, emotionally engaging service and customers will leave and switch to the competition.

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Social Media Ecommerce Poor Customer Service Retail 48

Eptica

SEPTEMBER 16, 2016

Date: Friday, September 16, 2016 Balancing investment between digital and traditional customer service. Published on: September 16, 2016. Of those, 65% revealed they would never return to companies they had left.

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Self Service Customer Service Social Media Knowledge Base 48

Tricia Morris

MARCH 28, 2016

Yet, despite these increasing expectations, according to the American Customer Satisfaction Index , customer satisfaction is on the decline from a survey high set two years ago. Where do customers think retailers are right now with their omnichannel goals? According to the TimeTrade State of Retail 2016 report , not very far.

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Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. In 2016 Helen’s mother even got in on the act of complaining about Tesco! As were her comments in April 2016 for The Mirror; Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’.

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Case Study Consumers Study Social Media 60

Bold360

DECEMBER 4, 2016

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries.

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Retently

OCTOBER 19, 2018

But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US.

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CSM Magazine

APRIL 26, 2018

Every business knows this and yet somehow for many, delivering good customer service still seems to be rather low on their list of priorities. In fact, a huge 81% of people say they have left a company after experiencing poor customer service. by Chris Robinson is CEO at Yonder Digital Group.

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Tricia Morris

DECEMBER 4, 2015

According to Microsoft’s 2015 Global State of Multichannel Customer Service, 97% say that customer service is very important or somewhat important in their choice of, or loyalty to, a brand, and 62% say that they’ve stopped doing business with a brand due to a poor customer service experience.

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Customer Service Airlines Poor Customer Service Social Media 40

Provide Support

OCTOBER 7, 2015

At the same time a lot of dysfunctional activities are still happening in customer service, which is proved by the fact that 68% of consumers have stopped doing business with a brand due to a poor customer service experience. It is predicted that by 2016, mobile search will generate 27.8

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Customer Service Omni-Channel Self Service How To 40

CSM Magazine

SEPTEMBER 21, 2016

There are, of course, many good reasons for government agencies to focus on providing good customer service to constituents: it coincides with higher productivity (think first call resolution); it’s often included in government charters; it dramatically) reduces complaints and bad press; and it’s simply the right thing to do.

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