BlueOcean

JANUARY 9, 2018

These technologies are sparking new expectations in today’s consumers on an almost daily basis. Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. The future is, it seems, here at our fingertips.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Eptica

JULY 18, 2018

Author: Neil Cox - Account Manager By 2021, 15% of all customer service interactions will be completely handled by AI - an increase of 400% from 2017. And by 2022, 72% of interactions will involve an emerging technology such as machine-learning, chatbots or mobile messaging - up from 11% in 2017.

Self Service 63

Self Service Chatbots Conference Technology 63

Eptica

JULY 21, 2019

Many experts paint a picture of human customer service agents being replaced by the likes of chatbots and smart assistants. However, the research also suggests that consumers want a balance , using the best channel or technology for their particular need. Here are four ways to help make this a reality: 1.

Customer Service 58

Customer Service Self Service Chatbots Analytics 58

Wootric

AUGUST 21, 2018

Undoubtedly it’s chatbots. Some examples of brands utilizing chatbots to place orders, get recommendations, or to tailor media selections to personal taste include Lyft, Whole Foods, Fandango, Mastercard, Sephora, Spotify and more. And what’s the most popular feature of AI right now? Augmented reality.

Technology 58

Technology Customer Experience Chatbots Retail 58

inmoment

NOVEMBER 15, 2018

In fact, this year the Consumer Electronic Show (CES), held in Las Vegas and possibly the most notable conference in the world for showcasing the latest in consumer technology, featured its first ever Artificial Intelligence Marketplace to showcase the latest innovations designed to perform human tasks. Augment your service employees.

Interaction 40

Interaction Chatbots Hospitality Retail 40

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Chatbots 133

Chatbots Self Service ROI Contact Center 133

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. The end-to-end process is complex, time-consuming, and prohibitively expensive for most organizations without the requisite infrastructure and talent investment. These tasks require breaking the problem down into steps and then solving it.

Chatbots 117

Chatbots Training Knowledge Base Resources 117