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3 ways to score significant wins in your insight community’s first year

Alida

According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. Showing customers how their feedback has impacted the company drives engagement. She recommends having a point of contact for each insight community.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. LinkedIn : [link]. Website : [link].