ShepHyken

OCTOBER 23, 2017

(Huffington Post) High performing customer service organizations are changing and redefining performance metrics to better align how they measure service delivery success to their customer expectations, according to the worldwide state of customer service research by Salesforce. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

Answer Dash

NOVEMBER 21, 2018

(This article is originally published at IT-Online ) According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX.

User Experience 75

User Experience Social Media Customer Service Representative Interaction 75

ClientSuccess

MAY 8, 2019

From : Himanshu Patel, Customer Success Manager. In May 2017, I joined the Icertis Customer Success (CS) Team as their first Customer Success Manager (CSM) and have just completed my second year. We need to be perfectly aligned with our customers’ expectations regarding their desired outcomes or success criteria.

Customer Success 56

Customer Success Management Self Service eBook 56

Comm100

JULY 20, 2020

Let’s talk stats: 69% of US residents have said that directly messaging a company makes them feel more confident about the brand. This, in turn, increases customer confidence and loyalty. Customers expect 24×7 access to things that interest them. Let’s take a look how! Uninterrupted Access to Information.

Social Media 159

Social Media Chatbots ROI Brands 159