Vonage

MAY 30, 2017

We’re extremely pleased to announce that ContactWorld has been voted best contact centre solution in the 2017 Call Centre Helper Awards! The Top 10 Contact Centre Technology Awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in.

Technology 120

Technology Customer Confidence Customer Service Marketing 120

ReviewTrackers

APRIL 7, 2021

Bank Reputation Risk Management. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational Risk Management in Banking: Best Practices.

Banking 94

Banking Management Social Media How To 94

ReviewTrackers

APRIL 2, 2019

Bank Reputation Risk Management. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational Risk Management in Banking: Best Practices.

Banking 90

Banking Management Social Media Financial 90

NICE inContact

JANUARY 17, 2019

They realize it makes them stronger at accomplishing their mission of satisfying the customer. Confidence and a Take Charge Attitude. Along with courtesy and respect, customers value agents who are confident. Effective agents are able to treat everyone with courtesy and respect.

Contact Center 137

Contact Center Self Service Knowledge Base Customer Confidence 137

ShepHyken

JULY 19, 2017

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. And even worse than that, it was also insulting their honest customers.

Conference 114

Conference Customers Customer Service Training System 114

ClientSuccess

MAY 8, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Himanshu Patel, Customer Success Manager. 3 Key Takeaways from My First Two Years as a Customer Success Manager. Conclusion.

Customer Success 56

Customer Success Management Self Service eBook 56

ShepHyken

SEPTEMBER 7, 2018

While there are tweaks you can make to your product approach that will create more trust with potential buyers, there’s also a huge resource you’re sitting on already: your existing customers. The problem is that many of the options for involving your customers can be time-consuming or ineffective.

Case Study 86

Case Study ROI B2B Study 86