ReviewTrackers

APRIL 7, 2021

In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern.

Banking 94

Banking Management Social Media How To 94

ReviewTrackers

APRIL 2, 2019

In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern.

Banking 90

Banking Management Social Media Financial 90

Answer Dash

NOVEMBER 21, 2018

Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. In order to future-proof their business, organisations need to be asking themselves not ‘what do customers want?’

User Experience 75

User Experience Social Media Customer Service Representative Interaction 75

ShepHyken

NOVEMBER 14, 2016

Be sure to read through the entire article as there are some good suggestions to focus on in 2017. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting?

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

West Monroe

APRIL 14, 2017

On April 10, 2017, United Airlines needed to remove four passengers from the plane to accommodate crew members needed on another flight. To do so, they chose Option “C” (also known as “Customer Re-accommodation”). United must respond to the uproar on social media and onslaught of clever #NewUnitedAirlineMottos.

Airlines 40

Airlines Transportation Hospitality Social Media 40

Qualtrics

APRIL 2, 2019

93% of consumers say online reviews have an impact on their purchase decision and 97% of consumers looked for reviews of local businesses in 2017. Online customer reviews have a profound impact on your business and it’s important to improve your online reputation to increase your share of wallet and create social proof.

Social Media 33

Social Media Consumers Survey Customer Confidence 33

Comm100

JULY 20, 2020

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor. Better Visitor Conversion Rates.

Social Media 159

Social Media Chatbots ROI Brands 159