Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Verint

OCTOBER 4, 2017

Verint is pleased to be a finalist in the 2017 Digital Innovation Awards by Ventana Research in the Customer Excellence category for Verint Digital Feedback Management. With these collective capabilities, organizations can listen, analyze and act on the VoC across digital, voice, text and social interactions.

Innovation 30

Innovation Feedback Customer Engagement Technology 30

ReviewTrackers

AUGUST 6, 2020

It teaches any marketer how they can work well with their sales team, which I think is such a powerful skill to have — and also how to create really strong content, keeping your customer, SEO, and the buying funnel in mind. Our ReviewTrackers Academy offers six training courses and certification on Customer Experience Management.

Course 114

Course Marketing Social Media Advertising 114

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay!

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Verint

SEPTEMBER 21, 2017

Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. greater year-over-year growth in annual company revenue, and enjoyed an 88 percent customer retention rate vs. 43 percent for all others surveyed. To learn more, listen to the on-demand webinar.

Customer Centricity 37

Customer Centricity Insurance Contact Center Groups 37

Verint

OCTOBER 2, 2017

This session will explore the expectations of today’s consumers—from customers being able to connect with businesses whenever and however they choose, to businesses being able to interact and maintain context throughout every phase of the customer interaction. Sitecore Symposium 2017. October 16-19; Las Vegas, Nevada.

Analysis 30

Analysis Customer Service Contact Center Omni-Channel 30

Verint

SEPTEMBER 29, 2017

They offered good illustrations of how the company was customer-focused, but all agreed there could be more structure and definition to the efforts going forward. It’s another way of reminding them that we are working together as partners in the quest to improve the customer experience.

Leadership 34

Leadership Customer Centricity Average Handle Time First Call Resolution 34

Verint

AUGUST 1, 2017

Verint Summer School 2017. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 1-24; Webinar Series.

Customer Experience 25

Customer Experience ROI Employee Engagement Analytics 25

ProProfs Chat

MAY 6, 2020

For example, if a customer does not agree with a brand’s message, then they are likely to have a biased notion regarding the type of service they receive from the same brand. In 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. Companies that excel at customer experience have 1.5

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Verint

JUNE 21, 2017

It requires senior leadership, middle management and frontline employees all working together to make CX programs successful. This blog originally ran on Customer Think on May 5, 2017.

Management 37

Management Effort Score Customer Centricity Customer Satisfaction 37

Verint

NOVEMBER 27, 2017

Nevertheless, be aware that the traditional methods often need to be reshaped by the ever-changing preferences customers have for communicating with you. This blog originally ran on Customer Think on September 8, 2017.

Survey 32

Survey Gamification Feedback Guidelines 32

Verint

SEPTEMBER 7, 2017

How do we ensure the best possible experience for our customers? This blog originally ran on Customer Think on June 2, 2017. Details are important, but the CX team can help keep the focus on the big picture, too.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25