Dive in with Self-Service in 2017 for Improved CX
Bold360
JANUARY 5, 2017
Now that 2017 has come, we have to take stock of how we fared in the crazed holiday season. If a customer couldn’t find answers online, you lost business. If a customer couldn’t reach an agent or manage to ask a question or receive support, you lost business. … or be swept back by the tide as the competition races forward.
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