2017 Innovation Virtual Agent 
BlueOcean
JANUARY 9, 2018
Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. IBM reports that by 2022, businesses will save approximately $8 billion annually, up from the $20 million dollars saved in 2017.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Virtual Agents.
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Provide Support
JANUARY 10, 2018
What innovations and technologies will be transforming the world and shaping its future? Are chatbots and virtual agents likely to replace humans any time soon? © 2003 - 2017 Provide Support LLC. How many changes will 2018 bring about for those in customer service? Read more.
CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. Virtual agents are quickly gaining in importance.
VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. Intelligent Virtual Agent (IVA). Intelligent Virtual Agents have matured significantly and are able to handle the increased demand for self-service. Intelligent Virtual Agents can help you meet that expectation.
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