Alida

APRIL 19, 2017

Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. Others, like Lids Sports Group and Sally Beauty , are re-examining their loyalty programs to lure back customers to their shops. How retailers are bucking the trend. It’s not all bad news for retailers.

Retail 173

Retail Company Sports Fashion 173

Optimove

JULY 24, 2024

This will be the foundation for continued rollout of these programs to drive lottery player response and increased revenue. About Scientific Games Scientific Games is a global leader in retail and digital products, technology, and services that drive profits for government-sponsored lottery and sports betting programs.

Innovation 52

Innovation Social Media CRM Government 52

Currency Alliance

FEBRUARY 15, 2018

Despite a successful 2017 holiday season [i] , commentators talk of a “retail apocalypse” and stories of store closures abound [ii]. Like the anomalous wins of a bedraggled sports team, incidents of the retail industry dabbling in services are almost more frustrating for their paucity. Shrinking retail sector. Missed opportunities.

Retail 110

Retail Brands Banking Loyalty Programs 110

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ClearAction

OCTOBER 1, 2018

For example, the 2017 and 2018 Forrester Customer Experience Index TM reveals no companies exceeding 72 on a 100-point scale and very little change in any industry. Deploying the whole CXM system at a basic level within a year is similar to what you’d do in establishing a new sports team. customers, channel partners, alliances).

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Qualtrics

APRIL 30, 2019

On a career in customer experience with Cathay Pacific: I’m part of a management program in Cathay Pacific where we rotate every three or four years to a new position. I started as Head of Insights in May 2017. To use a sporting analogy, we’re like the San Antonio Spurs or the Oakland A’s in this case.

Feedback 42

Feedback Airlines Loyalty Programs Loyalty 42