Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. These are the five ways of providing premium customer support software to meet your customer expectations in 2017: 1. Multi-channel support can silo important customer history.
InMoment XI
OCTOBER 30, 2024
Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left. Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
DECEMBER 22, 2016
But no matter where you stand at the end of the year, every team is wondering the same thing: what will 2017 bring? We’ll be looking at the following trends in customer service for 2017: Omni-channel will gain more traction as a customer support strategy and replace its predecessor, multi-channel. Click to tweet.
NICE inContact
NOVEMBER 12, 2019
Here’s the basics on what’s what between “multi” and “omni” – and why you should care. Looking at year-over-year industry statistics from the yearly Dimension Data Customer Experience Benchmarking, the number of channels supported has been growing steadily between 2015 and 2017.
Michelli Experience
MAY 1, 2018
Social Media Influencer Marketing is becoming one of the most effective ways to attract customers and opens up a new channel for brands to connect with consumers directly, amplify their message and increase buzz and brand awareness. At the end of 2017, Forbes reported that the #1 animal influencer was Grumpy Cat. But are they worth it?
Bold360
JULY 13, 2017
Multichannel: • Literally means ‘many channels’. Makes an effort to put out specific content which caters to the strength of its channel. Gives a Collective Content Experience, between all of these channels. . Gives a Collective Content Experience, between all of these channels.
GetFeedback
APRIL 25, 2019
This shift isn’t lost on businesses either—in 2017, two-thirds of marketers say their companies compete mostly on the basis of customer experience (CX), according to a Gartner Customer Experience survey. Which is why most businesses today use multi-channel customer service to interact with their customers across different channels.
Expert insights. Personalized for you.
95 
Let's personalize your content