Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. These are the five ways of providing premium customer support software to meet your customer expectations in 2017: 1. Multi-channel support can silo important customer history.
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