2017 Self Service Virtual Agent 
West Monroe
JULY 24, 2017
Fewer people are picking up the phone to interact with a company, and companies are putting an emphasis on self-service. If you are keen on customer-centricity, you need to think about making strategic investments in customer service technologies – especially within your contact center. You’ve got to start somewhere!
CSM Magazine
FEBRUARY 28, 2020
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
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CSM Magazine
FEBRUARY 28, 2020
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
VDS
SEPTEMBER 17, 2020
Intelligent Virtual Agent (IVA). Intelligent Virtual Agents have matured significantly and are able to handle the increased demand for self-service. Intelligent Virtual Agents can help you meet that expectation. Your customers want issues resolved with as little effort as possible.
Solvvy
JULY 5, 2018
In a single quarter in 2017, the company added more than 4,000 new customers. Despite enormous growth, the company hired fewer than 100 new employees in all of 2017. This piece of the puzzle neatly bridges the self-serve buying process with the self-service support model. Virtual agents or chatbots.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. The hype was generated by successive breakthroughs in multiple industries, such as self-driving cars, smart assistants, etc., Virtual Agents. A major driver for the chatbot disappointment in 2017 was the inflated expectations.
CSM Magazine
JUNE 12, 2020
While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. While efficient and less expensive, many companies are reluctant to discontinue human agent support.
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