BlueOcean
JANUARY 9, 2018
Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. IBM reports that by 2022, businesses will save approximately $8 billion annually, up from the $20 million dollars saved in 2017.
West Monroe
JULY 24, 2017
In Kate Leggett’s 2017 Customer Service Trends: Operations Become Smarter And More Strategic , she notes that traditional contact centers are becoming smaller, smarter, and more strategic (see graphic below). Virtual Agents get smarter over time, and free up time for live agents to handle more difficult and emotional issues.
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Comm100
FEBRUARY 16, 2018
Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? As virtual and physical worlds collide, customer information is becoming more valuable – and increasingly insecure. Add a Link. --> The post 2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year? Introduction.
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Virtual Agents.
Provide Support
JANUARY 10, 2018
Are chatbots and virtual agents likely to replace humans any time soon? 2017 has seen a proliferation of innovations in customer service featuring AI-powered chatbots and virtual agents for a wide range of purposes from engaging at a pre-sales point to assisting with billing transactions and making post-sales service appointments.
CSM Magazine
FEBRUARY 28, 2020
The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.
ShepHyken
DECEMBER 8, 2017
Chatbots which work like virtual agents can solve basic query and transfer a call to ‘live agents’ in case of escalation. According to a research , in 2015, 25 percent of the world population was using a smartphone and it was forecasted that by 2017, a third of the world population will be using it.
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