CATEGORY:
ORGANIZATIONAL ALIGNMENT AND COMPANY CULTURE
WINNERS
1
Customer Centricity is MORE than Customer Experience
Michelli Experience
2
Why Your Customer-Centric “Breakthrough” Is Not Working
Experience Investigators by 360Connext
3
How Company Culture Impacts Customer Experience
CSM Magazine
FINALISTS
4
Do Our Professional Labels create Positive Customer Experiences?
One Millimeter Mindset
5
Lessons From Temkin Group’s Humanity Workshops
Experience Matters
7
8
10
11
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