ShepHyken

NOVEMBER 5, 2018

It Might Be Your Secret Customer Score by Khadeeja Safdar. You may have to sign in to read it, but it is well worth the extra effort. Imagine this: Two customers call for support at the same time. Here’s Why Airlines DON’T Care About Customer Service by Kindra Cooper.

Customer Service 81

Customer Service Airlines Wireless Retail 81

C3Centricity

AUGUST 17, 2020

Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. But only 1% of customers feel that vendors consistently meet their expectations.

Strategy 158

Strategy Customer Centricity Social Media Analysis 158

C3Centricity

DECEMBER 3, 2018

74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: RightNow Customer Experience Impact Report). Source: Customers 2020 Report). (Source: CEI Survey).

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149