Helen Dewdney

AUGUST 23, 2019

Ryanair came bottom of the table, only managing a paltry customer service score of 45 per cent overall, with the lowest rating of one star in all three categories: Making you feel valued as a customer. When asked about how well the airline handles complaints, half (50%) of respondents gave it the lowest possible rating.

Customer Service 46

Customer Service Airlines Sports Apparel 46

C3Centricity

AUGUST 17, 2020

Another CNBC article highlights others including cruises, fitness, energy and airlines. Whether or not these too were headed downwards or not, customers hold the key to success more than ever before as their spending becomes less impulsive. But only 1% of customers feel that vendors consistently meet their expectations.

Strategy 293

Strategy Customer Centricity Social Media Analysis 293

C3Centricity

DECEMBER 3, 2018

74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. Source: RightNow Customer Experience Impact Report). Source: Customers 2020 Report). (Source: CEI Survey).

Strategy 158

Strategy Poor Customer Service Social Media Analysis 158

GetFeedback

NOVEMBER 20, 2018

But for the business with limited resources and a thousand different priorities, building a thriving customer base is easier said than done. It isn’t a one-and-done achievement—you have to devote constant attention to activities that drive customer satisfaction and loyalty. And they’re losing profit as a result.

Customer Satisfaction 257

Customer Satisfaction Survey Net Promoter Score Social Media 257