TechSee

DECEMBER 28, 2020

Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. Once the ROI of these remote technical support and customer support teams became abundantly clear, many enterprises decided that these temporary teams would become permanent.

Customer Service 186

Customer Service Contact Center Knowledge Base Self Service 186

Pointillist

MARCH 1, 2019

This analysis reveals not only where the calls originate from but also where to target investments to get maximum ROI while keeping customer satisfaction unchanged. Banking Customer Experience Index 2018 Report Keeping track of CSAT scores is, therefore, vital. Having a product knowledge base handy often helps.

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Pointillist

MARCH 1, 2019

This analysis reveals not only where the calls originate from but also where to target investments to get maximum ROI while keeping customer satisfaction unchanged. Banking Customer Experience Index 2018 Report Keeping track of CSAT scores is, therefore, vital. Having a product knowledge base handy often helps.

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40

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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

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