GetFeedback

OCTOBER 3, 2018

Dreamforce 2018 was a blast from start to finish. The post A Look Back at Dreamforce 2018 appeared first on GetFeedback Blog. Last week, we joined nearly 200,000 Trailblazers for 4 days of learning and exploration. It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. The countdown has begun.

Survey 150

Survey Measurement Customer Success Metrics 150

ShepHyken

MARCH 9, 2018

Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018. Therefore it is advisable that businesses do not fully switch to AI controlled customer service, but look at areas that they can begin to automate in 2018.

Customer Service 75

Customer Service Knowledge Base Chatbots Social Media 75

One Millimeter Mindset

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. My little post ended up placing fourth out of thirteen entries in the 2018 Customer Experience Update MVP Awards in the category of Organizational Alignment and Company Culture. First, read and re-read this blog post.

Customer Experience 59

Customer Experience Culture Customers Strategy 59

Prophet

DECEMBER 21, 2018

Throughout the year we share insights, ideas and inspiration on our blog: Prophet Thinking. Prophet’s Top 15 Blog Posts of 2018 In case you missed any of these the first time around, […]. The post Prophet’s Top Blog Posts of 2018 appeared first on Brand and Marketing Consultancy | Prophet.

Consulting 45

Consulting Brands Consumers Strategy 45

Method:CRM

DECEMBER 3, 2018

The post Live Blog: QuickBooks Connect Toronto 2018 appeared first on Method:CRM.

Connections 71

Connections 71

C3Centricity

DECEMBER 31, 2018

This is quite tough for a blog that has been running for almost eight years and highlights the quality of the content we share with you! Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). When I look back at these top ten posts I am proud that most of them are from 2018. Thanks for your help.

Brands 231

Brands Strategy Customer Journeys Infographics 231

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. As you read these blogs, do a little victory lap. As you read these top 5 Workforce Collaboration blog posts from 2018, ask yourself this one question.

Innovation 65

Innovation Customer Retention Consulting Culture 65

NICE inContact

JANUARY 24, 2018

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? The post 2018: New Ways Cloud Will Enhance Customer Care appeared first on inContact Blog. So, what comes next? Digital Transformation. Plan to join us!

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Enjoy these 5 One Millimeter Mindset Collaborative Storytelling Blog posts, especially selected. Enjoy this blog post?

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

Bob Hayes

DECEMBER 20, 2018

All of my top blog posts of 2018 (most reads) are all related to data science, with posts that address the practice of data science, artificial intelligence and machine learning tools and methods that are commonly used and even a post on the problems with the Net Promoter Score claims. Click image to enlarge.

Net Promoter Score 81

Net Promoter Score Data NPS Analytics 81

NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

Interaction 121

Interaction Customer Experience Conference Analytics 121

One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. When pondering how to sustain your organization, moving forward, consider the content in this customer retention blog review.

Customer Retention 63

Customer Retention Consulting Customers Sales 63

Kerry Bodine

JANUARY 10, 2019

As part of that effort, I recently took a look back at our most popular posts of 2018 — and I wanted to share them with you here. I wrote this post back in 2014, yet it remains one of our top blogs post year after year. So it’s no big surprise that our post on how to use said template is also our top blog post of 2018.

Customer Journeys 120

Customer Journeys Customer Experience Touchpoint Analytics 120

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. In 2018, we revealed our brand new version of the Alliance platform called Alliance Enterprise.

Infographics 83

Infographics Conference Video Software 83

NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. At Interactions 2018, you’ll be interacting with your peers from other business segments in addition to industry experts. You can still register at the early bird rate now through April 13, 2018.

Interaction 120

Interaction Conference Management How To 120

Customer Bliss

DECEMBER 28, 2017

The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Look out for my 2018 predictions soon!

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy New Year from everyone here at Astea.

Resources 83

Resources Infographics ROI Social Media 83

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. In 2018, we revealed our brand new version of the Alliance platform called Alliance Enterprise.

Infographics 70

Infographics Conference Video Software 70

Wootric

DECEMBER 21, 2018

These are the articles that resonated the most with our readers in 2018. To all the customer experience professionals who have read our blog and engaged with us this year, thank you for championing customers’ voices and experiences in your organizations. Well, four more seasons have come and gone!

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

Customer Bliss

NOVEMBER 9, 2017

I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. As we look to 2018, we see that technology is impacting a lot of customer experience trends. These articles, though written some time ago, are still highly relevant, and apparently you think so too – so, let’s get to it!

Trends 204

Trends Customer Experience Customer Insights Customers 204

CX Journey

JANUARY 2, 2019

Image courtesy of Pixabay What was on the minds of CX professionals in 2018? It 's fun to see what was interesting for you - my audience - to read in 2018. I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!)

Employee Engagement 94

Employee Engagement ROI Metrics Omni-Channel 94

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy New Year from everyone here at Astea.

Resources 62

Resources Infographics ROI Social Media 62

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

Resources 47

Resources Tools Marketing Case Study 47

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. This article was originally posted on the Verint blog. The post Key Learnings from Cyber Monday 2018 appeared first on OpinionLab. sales jumping 19.7% over 2017 to $7.9

Retail 60

Retail Consumers Online Experience Sales 60

Beyond the Arc

SEPTEMBER 25, 2018

Today we’re joined on the blog by David Gerbino (^DG) on the Beyond the Arc team. We blog live during all 80 of the onstage. The post FINOVATE FALL 2018: DAY 2 appeared first on Blog @beyondthearc.com. With 40 more fintech innovators hitting the stage, it should be another great day. Stay tuned!

Innovation 63

Innovation Banking Customer Experience Customers 63

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. This article was originally posted on the Verint blog. sales jumping 19.7% over 2017 to $7.9 billion according to Adobe , results could have been even higher if online retailers addressed key issues that are creating poor customer experiences.

Retail 60

Retail Consumers Online Experience Sales 60

Beyond Philosophy

JANUARY 8, 2018

My concerns only grow as we roll into 2018. The post Troublesome Trends & Predictions for 2018 appeared first on. However, for a while now, I have been writing about the decline and dilution of the discipline of Customer Experience. I can sum it up with two examples. Example #1: Relabeling Rather Than Revamping. BigIdeas2018.

Trends 125

Trends eBook System Conference 125

ShepHyken

JANUARY 25, 2019

Albert: 365+ Einstein-Inspired Brain Boosts, her 62nd book, was released by HRD Press in 2018. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Satisfaction 118

Customer Satisfaction Leadership Customer Service Representative Training 118

IntouchInsight

JANUARY 11, 2018

We have lots of exciting new content in store for you in 2018 - but before we get to that, we wanted to take a moment to reflect on some highlights from 2017. Thank you for all of the views, clicks, shares and likes in 2017!

Customer Experience Management 120

Customer Experience Management Management Customer Experience Customers 120

Comm100

JUNE 13, 2018

We’ve talked about metrics and KPIs on the blog previously and we’ve focused on ensuring that you’re actually measuring the right things and how to measure. Kaye is one of the Customer Experience leaders within Comm100 and in her blog post on CX Accelerator she talks about creating customer heroes through storytelling. Conclusion.

Customer Service 104

Customer Service Airlines Call Center Metrics 104

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. Click here to read the blog. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. – Turn questions asked into knowledge shared – blog #inbound18 pic.twitter.com/r8ofAD7shv. Sarah Goodall (@SarahGoodall) September 5, 2018. Thomas Buddendick (@T_Buddendick) September 5, 2018.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Keste

AUGUST 27, 2018

Date/Time Date(s) - October 22, 2018 - October 25, 2018 12:00 am We're excited to be exhibiting again at Oracle’s annual OpenWorld event this year. Be sure to follow our blog or @keste on twitter for the latest updates about or [ ]

Meeting 40

Meeting 40