One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Enjoy these 5 One Millimeter Mindset Collaborative Storytelling Blog posts, especially selected. Enjoy this blog post?

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. In 2018, we revealed our brand new version of the Alliance platform called Alliance Enterprise.

Infographics 83

Infographics Conference Video Software 83

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy New Year from everyone here at Astea.

Resources 83

Resources Infographics ROI Social Media 83

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s take a moment to reflect on all the exciting things we’ve done here at Astea and all the transformative changes that have swept the entire field service industry. Alliance Enterprise Launched September 2018. In 2018, we revealed our brand new version of the Alliance platform called Alliance Enterprise.

Infographics 70

Infographics Conference Video Software 70

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! We hope you enjoy them. Happy New Year from everyone here at Astea.

Resources 62

Resources Infographics ROI Social Media 62

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Steve DiGioia

JULY 19, 2021

Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. Please support these wonderful folks by connecting with them on social media and sharing these posts on Twitter, Facebook, LinkedIn, etc. I hope you enjoyed this collection of my Leadership Series.

Customer Service 189

Customer Service Social Media Hospitality Leadership 189

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

Optimove

DECEMBER 27, 2018

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. The post Summarizing Optimove Connect’s 2018 Workshops appeared first on Optimove. We’re looking forward to seeing you all next year.

Conference 74

Conference CRM Consulting Tips 74

Wired and Dangerous

JANUARY 1, 2018

Welcome to 2018! Today, internet connections, whether blogs tweets or other forms of social media, have five times the impact of traditional word of mouth. Customers are favorably attracted to organizations when they get an emotional connection. It triggers a connection with the humanity in each of us.

Social Media 70

Social Media Policies Advertising Connections 70

ShepHyken

FEBRUARY 9, 2018

Web Conference Software – This tool allows you to give product demos, connect with people anywhere, record conversations, and share screens. Read Shep’s latest Forbes Article: Business Lessons From NAMM 2018 And The Music Industry. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Service Training 158

Customer Service Training Training Brands Customer Service 158

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. More Blogs Menu. Employee experiences are connected to customer experiences. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. It is essential to focus on employee satisfaction. .

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Connecting your digital experience is here and now. Think smaller in 2018…specifically, mobile apps. New CX Predictions.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

ShepHyken

SEPTEMBER 7, 2018

The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. Providing buyers with additional learning opportunities (via connecting them with customer references, helping them create an adoption approach, and providing them with customer evidence). This is a problem for vendors.

Case Study 84

Case Study ROI B2B Study 84

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 107

Contact Center Report Customer Journeys Customer Centricity 107

ShepHyken

MARCH 23, 2018

It is likely that company communication, from leadership and throughout the organization, does not adequately connect with employees and bring them into the company narrative. Impact: Employees with an emotional connection to their work are more productive. Situation : A top goal for 2018 is hiring key talent.

Communication 83

Communication Leadership Airlines Social Media 83

Grade.us

JANUARY 3, 2019

Sure, we've officially waved bye-bye to 2018, but that doesn't mean we can't take advantage of all the great stuff that came out of last year. The Best Event Marketing Blogs of 2018. Bizzabo Blog. Cvent Blog. Follow this blog to get bite-sized bits of useful info about all sorts of topics in event marketing.

Resources 22

Resources Tools Marketing Case Study 22

transcosmos Information Systems

MARCH 20, 2018

Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. billion people use at least one messaging channel on their smartphone this 2018. The post 5 Customer Service Trends to Get More Business Traction this 2018 appeared first on transcosmos.

Trends 76

Trends Customer Service Self Service e-support 76

ShepHyken

JUNE 15, 2018

What’s really required is a platform like Zelp that can connect both these use-cases. Read Shep’s latest Forbes Articles: Business Bets On Technology In Las Vegas At PegaWorld 2018. The post Guest Blog: Customer Support Chatbots – Striking The Right Balance appeared first on Shep Hyken.

Chatbots 77

Chatbots Social Media Healthcare Study 77

Gainsight

SEPTEMBER 28, 2018

That’s why we wanted to collect our team’s top learnings into a digestible blog post. Salesforce Customer 360 obviously isn’t what most people think of when they imagine a true comprehensive customer view—it’s definitely more of an admin tool for connecting various Salesforce clouds. pic.twitter.com/P5kTrFm4cx.

Conference 60

Conference Touchpoint Customer Centricity Resources 60

Grade.us

OCTOBER 25, 2018

2018's Best Email Marketing Blogs. Take a deep dive into these awesome blogs. Visit this blog for some straightforward, right-now action steps you can take to improve your email campaigns. The Litmus Blog. The Last Word on July 2018 The Last Word on August 2018 The Last Word on September 2018.

Resources 23

Resources Tools Marketing Tips 23

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! Prepare Your Workforce to Meet the New Expectations of Your Connected Custome r 9/27 TH 3PM #CustServ [link] #ServiceTrailblazers @Dreamforce Session #CX #ContactCenter. link] Can’t wait to connect with you at#DF18. And there’s so much to do and see!

Contact Center 75

Contact Center ROI Customer Service Meeting 75

CX Journey

DECEMBER 20, 2017

73% of customers prefer to solve a problem with a real person, but there’s another side to that coin: 32% of customers think the phone is the most frustrating way to connect with a business. Ensuring every touchpoint is covered and delivering the same level of service may seem daunting, but customers will take notice.

Communication 137

Communication Brands Social Media Touchpoint 137

Customer Bliss

DECEMBER 4, 2018

.” [Learn more about cutting down on the fine print in your paperwork, in this recent blog post.]. #2: Have you established that safe zone so that when people reach out to you as a service provider, that you’re connecting back to them? #3: Follow me on LinkedIn or Facebook or subscribe to the blog.

Chief Customer Officer 185

Chief Customer Officer Video Leadership Course 185

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018. LEAVE A COMMENT.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. This sense of belonging encourages guests to stay connected with your brand. Accessed 9/19/2024. Accessed 9/19/2024.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Avaya

AUGUST 28, 2018

And Avaya’s seamless connections and reliable communications in multiple venues delivered the ultimate team and fan experience. Which is why Avaya’s smart connected stadium approach to team and fan experiences is built to deliver a seamlessly across multiple stadiums, cities, countries, and continents.

Sports 43

Sports Contact Center Entertainment Conference 43

GetFeedback

JANUARY 21, 2019

In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Blog posts. Blog posts should require 5-10 minutes of reading time at most. Blog posts that are in-depth and instructional should require a minimum of 10 minutes reading time. Email Newsletters.

Survey 210

Survey Marketing How To Infographics 210

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Understanding how a customer feels means really listening to them, observing their behavior and connecting emotionally. Instead, they care about convenience, connections and compassion. Customer Experience Teams Grow Up.

Trends 244

Trends Net Promoter Score Effort Score Banking 244

Avaya

NOVEMBER 1, 2018

This hallway debate, by the way, was kicked off by the recent announcement that Avaya has been recognized as a Customers’ Choice in the 2018 Gartner Peer Insights for Unified Communications. Avaya and 2018 Gartner Peer Insights for UC appeared first on Avaya Connected Blog. We appreciate your time.

Feedback 45

Feedback Effort Score Roadmap Groups 45

GetFeedback

AUGUST 14, 2019

In 2018, car brands Lexus and Volvo tied as the number one luxury brand in the American Customer Satisfaction Index Automobile Report with a score of 85. For example, content and education-based businesses are using CSATs to understand the value of an ebook or a blog post by administering a survey after a user has consumed information.

Customer Satisfaction 268

Customer Satisfaction Survey eBook Industry 268

Comm100

MARCH 6, 2022

In this blog, we’ll look at the top 3 reasons why chatbots in credit unions are key to improving member experience and engagement, and why more and more credit unions are adopting them. Members love the ease of being able to be anywhere and connect with us over chat instead of having to go into a branch or calling in.

Chatbots 164

Chatbots e-support Banking Engagement 164

C3Centricity

MAY 25, 2020

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge to understand your customers. The appeal of this alternative approach is confirmed by the results of SalesForce’s recent research findings reported in the “State of the Connected Consumer.”

Technology 283

Technology Analysis Data Consumers 283

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. You can see the full list of winners here. i] [link].

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

John Paul

JULY 26, 2018

In 2018, we will see more instances of the data being mined from external sources combined with internal data, to create an even more advanced customer profile. Connected Devices & Smart-Home Assistants. Because of this, technology has remained been behind-the-scenes.

Technology 45

Technology Hospitality Hotels Loyalty 45

Experience Investigators by 360Connext

OCTOBER 17, 2018

Engagement means connecting their daily duties with the bigger vision, every day. Engaging customers means connecting with them emotionally. And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. Leaders must engage employees to deliver a great experience. ” @jeanniecw”].

Leadership 283

Leadership Culture Customer Centricity Report 283