Remove 2018 Remove Blog Remove Connections
article thumbnail

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? Customers want you to know them.

article thumbnail

Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement.

Analytics 256
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

article thumbnail

2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? Learn more about Digital Transformation and AI at Enterprise Connect. That session will be moderated by Melanie Turek, VP of Research, Connected Work, Frost & Sullivan.

article thumbnail

Live Blog: QuickBooks Connect Toronto 2018

Method:CRM

The post Live Blog: QuickBooks Connect Toronto 2018 appeared first on Method:CRM.

article thumbnail

A Look Back at Dreamforce 2018

GetFeedback

Dreamforce 2018 was a blast from start to finish. And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. The post A Look Back at Dreamforce 2018 appeared first on GetFeedback Blog.

Survey 150
article thumbnail

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Salesforces Einstein Bots have been helping B2B clients automate routine inquiries since 2018, freeing up human agents for complex issues. Similarly, Oracle has been using its Oracle Digital Assistant since 2018 to enable voice-activated search and commands for its B2B clients.

B2B 304