One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. When pondering how to sustain your organization, moving forward, consider the content in this customer retention blog review.

Customer Retention 63

Customer Retention Consulting Customers Sales 63

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Enjoy these 5 One Millimeter Mindset Collaborative Storytelling Blog posts, especially selected. Enjoy this blog post?

Customer Retention 68

Customer Retention Innovation Consulting Sales 68

Bob Hayes

DECEMBER 20, 2018

All of my top blog posts of 2018 (most reads) are all related to data science, with posts that address the practice of data science, artificial intelligence and machine learning tools and methods that are commonly used and even a post on the problems with the Net Promoter Score claims. Click image to enlarge.

Net Promoter Score 81

Net Promoter Score Data NPS Analytics 81

Customer Bliss

DECEMBER 28, 2017

The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Look out for my 2018 predictions soon!

Self Service 141

Self Service Customer Experience Chatbots Chief Customer Officer 141

Customer Bliss

NOVEMBER 9, 2017

I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. In this post, I explain the benefits of offering a curated environment staffed with a range of brand professionals to help your audience engage with your brand in a way that allows you to gain valuable customer insights.

Trends 204

Trends Customer Experience Customer Insights Customers 204

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

CX Journey

JANUARY 2, 2019

Image courtesy of Pixabay What was on the minds of CX professionals in 2018? It 's fun to see what was interesting for you - my audience - to read in 2018. I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!)

Employee Engagement 94

Employee Engagement ROI Metrics Omni-Channel 94

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. Why is member engagement so important to credit unions? To deliver this level of service, member engagement is critical. Table of contents. Current members are ‘phygital’.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

Wootric

DECEMBER 21, 2018

These are the articles that resonated the most with our readers in 2018. To all the customer experience professionals who have read our blog and engaged with us this year, thank you for championing customers’ voices and experiences in your organizations. Well, four more seasons have come and gone!

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

GetFeedback

JUNE 3, 2019

Creating content that customers want to engage in has been every marketer’s challenge since the dawn of time, but there are many ways to create compelling customer service surveys that your customers are attracted to. Between 2014 and 2018 the average office worker received about 90 emails a day —and that’s just to their work inbox.

Survey 186

Survey Customer Service Engagement Customers 186

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. Click here for more information on how Verint helps listen to, analyze and act upon the Voice of the Customer from across digital customer engagement channels to deliver positive business outcomes. This article was originally posted on the Verint blog.

Retail 60

Retail Consumers Online Experience Sales 60

ShepHyken

DECEMBER 7, 2018

Over the past four years, we’ve grown our business significantly, and we’re seeing our clients — from Harley-Davidson to the Ronald McDonald House — experience measurable wins by engaging their customers through texting. But again, you get the point by now — it might be time to consider ways you could use texting to engage your customers.

Tools 119

Tools Customer Service Hospitality Healthcare 119

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

Resources 47

Resources Tools Marketing Case Study 47

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. Click here for more information on how Verint helps listen to, analyze and act upon the Voice of the Customer from across digital customer engagement channels to deliver positive business outcomes. This article was originally posted on the Verint blog.

Retail 60

Retail Consumers Online Experience Sales 60

Beyond Philosophy

JANUARY 8, 2018

My concerns only grow as we roll into 2018. Colin is an international author of six bestselling books and an engaging keynote speaker. The post Troublesome Trends & Predictions for 2018 appeared first on. From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome.

Trends 125

Trends eBook System Conference 125

ShepHyken

FEBRUARY 9, 2018

Not only will it solve your content reach and trust issues, you’ll also get the best customer service team in the world – a group of loyal and highly-engaged employees. Use positive body language and engage with customers. Your advocates won’t take action unless you engage them. Ask for feedback.

Customer Service Training 158

Customer Service Training Training Brands Customer Service 158

NICE inContact

FEBRUARY 13, 2018

Agent engagement. However, the more we can automate an agent’s work, the more efficient and more engaged agents become. Thus, an agent screen pop can positively impact agent engagement, equipping them to provide a more responsive and interactive customer experience.

Contact Center 122

Contact Center Average Handle Time Engagement Wait Times 122

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 107

Contact Center Report Customer Journeys Customer Centricity 107

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. Click here to read the blog. Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Avaya

MAY 8, 2019

Consumers expect to engage wherever, whenever, and however they prefer,” said Michael Dean, CTO. “We Gartner has named Avaya a Leader in their 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide. The post Winning Customer Engagement with Innovation appeared first on Avaya Connected Blog.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

ProProfs Chat

JANUARY 30, 2020

Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ShepHyken

SEPTEMBER 21, 2018

Is it too much to ask that once I am a disappointed customer that I get to engage and have my issue at least considered if not resolved quickly? 67% of customer churn is preventable if the customer issue was resolved at the first engagement.’ – ( Source – ThinkJar Survey). None of which are acceptable approaches!

Customer Experience 107

Customer Experience Social Media Customers Technology 107

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. For example, Alexa (Lexbot) engages in continuous listening and data collection to endlessly refine and improve the user experience. New CX Predictions.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Comm100

JUNE 19, 2018

In this blog post series, we’ll be picking apart some of the keynote speeches shared at the ICMI Expo, and throwing some light on what those insights could mean for your contact center. It’s that feeling which drives engagement, and is one of the reasons why uniting employees under a common mission and vision is so vital. Conclusion.

Contact Center 102

Contact Center Entertainment eBook Culture 102

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Dante Otero.

Customer Success 78

Customer Success Meeting Lifetime Customer Consulting 78

Provide Support

JANUARY 7, 2019

Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support. Published in Provide Support Blog , 2019. The post Provide Support Live Chat Achievements in 2018 appeared first on Live Chat, Customer Service Blog | Provide Support. Read more.

System 40

System Customer Engagement Engagement Customer Service 40

One Millimeter Mindset

NOVEMBER 22, 2018

On behalf of serving you, better and better, through each blog post. Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related. My thanks, to you all, for these honors! is available on Amazon.com.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

Wired and Dangerous

JANUARY 1, 2018

Welcome to 2018! Today, internet connections, whether blogs tweets or other forms of social media, have five times the impact of traditional word of mouth. Best wishes for a fantastic 2018! Portions of this blog adapted from Wired and Dangerous: How Customers Have Changed and What To Do About it by Chip R. Chip and John.

Social Media 70

Social Media Policies Advertising Connections 70

Grade.us

NOVEMBER 16, 2018

2018's Best Digital Analytics Blogs. Follow these blogs to stay up-to-date with the latest analytics trends. If you're running analytics to find out what Google wants then follow this blog to get the information straight from the horse's mouth. 2018's Best Digital Analytics Articles. Start with these resources.

Analytics 29

Analytics Resources Tools eBook 29

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. Ultimately, digital engagement is what customers demand.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. For a preview of Erik’s keynote, read our Q&A blog post about him here.

Engagement 52

Engagement Case Study Social Media Hotels 52

Beyond the Arc

OCTOBER 2, 2018

After demonstrations from nearly 80 fintech companies and an engaging discussion on the reality of blockchain, Beyond the Arc CEO Steven Ramirez sat down with Finovate TV to go over key learnings. The post Key learnings from Finovate Fall 2018 appeared first on Blog @beyondthearc.com.

Video 40

Video Trends Industry Technology 40

Integrity Solutions

DECEMBER 31, 2018

Here is some of our ‘Best of 2018’ content that can help fuel thoughts, discussions and strategies to make 2019 your best year yet. One way we do that is through our blog , podcast series , videos and research-based content. Our Steve Schmidt addressed their importance and impact in this blog post and 2-minute video clip.

Infographics 45

Infographics Video Culture Leadership 45

Grade.us

NOVEMBER 29, 2018

This list of 2018's top resources is here for you. The Best Small Business Marketing Blogs. This blog is all about keeping information simple, actionable, and easy to understand. The marketing section of this blog is jam-packed with plenty of ideas to help you get your small business seen. The Vertical Response Blog.

Resources 32

Resources Tools Marketing Social Media 32

ShepHyken

MARCH 23, 2018

Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. They had greater employee engagement and more loyal customers. Situation : A top goal for 2018 is hiring key talent.

Communication 83

Communication Leadership Airlines Social Media 83