Prophet

DECEMBER 21, 2018

Throughout the year we share insights, ideas and inspiration on our blog: Prophet Thinking. Prophet’s Top 15 Blog Posts of 2018 In case you missed any of these the first time around, […]. The post Prophet’s Top Blog Posts of 2018 appeared first on Brand and Marketing Consultancy | Prophet.

Consulting 45

Consulting Brands Consumers Strategy 45

One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. When pondering how to sustain your organization, moving forward, consider the content in this customer retention blog review.

Customer Retention 63

Customer Retention Consulting Customers Sales 63

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. In this blog, part of a new series highlighting the contributions from Ukraine to global research, we analyze the growth and diversity of subject areas in Ukraine. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. We partnered with Avaya for the experience and flexibility to drive innovation and deliver customized contact center solutions to our clients and their customers.”.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Beyond the Arc

SEPTEMBER 25, 2018

With 40 more fintech innovators hitting the stage, it should be another great day. Today we’re joined on the blog by David Gerbino (^DG) on the Beyond the Arc team. We blog live during all 80 of the onstage. The post FINOVATE FALL 2018: DAY 2 appeared first on Blog @beyondthearc.com. Stay tuned!

Innovation 63

Innovation Banking Customer Experience Customers 63

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journeys 49

Customer Journeys Innovation Financial Touchpoint 49

One Millimeter Mindset

NOVEMBER 22, 2018

Always with passion, purpose, impact and innovation. On behalf of serving you, better and better, through each blog post. Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

ShepHyken

MARCH 29, 2019

billion, in 2018, its AI-driven earnings are impressive. As the price of a product remains a crucial element of a rewarding customer journey, retailers adopt innovative technologies to ensure that their prices entice customers. For example, Amazon generates more than 35% of its revenue via AI price recommendations.

Retail 108

Retail Customer Experience How To Ecommerce 108

ShepHyken

FEBRUARY 12, 2018

Three Innovations and a Challenge by Josh Linkner. Josh Linkner) As the pace of innovation continues to accelerate, bold new creations will pave the way for breakthrough success while disrupting the laggards who cling to the past. We all see the obvious examples of innovators such as Apple, Netflix, and Uber. The future is now!

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Krista Glantschnig. VP, Global Head Digital Customer Engagement.

Customer Success 78

Customer Success Meeting Lifetime Customer Consulting 78

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 107

Contact Center Report Customer Journeys Customer Centricity 107

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Grade.us

JANUARY 3, 2019

Sure, we've officially waved bye-bye to 2018, but that doesn't mean we can't take advantage of all the great stuff that came out of last year. The Best Event Marketing Blogs of 2018. Bizzabo Blog. Cvent Blog. Follow this blog to get bite-sized bits of useful info about all sorts of topics in event marketing.

Resources 22

Resources Tools Marketing Case Study 22

ShepHyken

JUNE 15, 2018

Businesses that truly care about their customers, strive to be leaders, and not followers when it comes to innovation in customer experience. Read Shep’s latest Forbes Articles: Business Bets On Technology In Las Vegas At PegaWorld 2018. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Chatbots 77

Chatbots Social Media Healthcare Study 77

Grade.us

NOVEMBER 9, 2018

A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. And this year?

Advertising 26

Advertising Resources Tools Social Media 26

Up Your Service

SEPTEMBER 14, 2018

Dreamforce involves more than 2,700 sessions to help every role in every industry succeed, the opportunity to get hands-on with the latest product innovations, and 170,000 Trailblazers to learn from. Some of the world’s most innovative minds come to Dreamforce every year to share their expertise. This year’s speakers include: ?

Chatbots 45

Chatbots Conference Innovation Tips 45

ShepHyken

JUNE 8, 2018

In 2018 customer support spans so much more than help@yourcompany.com. Our support team, itself operating in a creative, startup environment, takes advantage of innovations to tailor replies to users. Product developers made this a priority and rolled out the feature in February 2018. Responses like this one are pure gold!

Social Media 77

Social Media Video Case Study Customers 77

NICE inContact

APRIL 30, 2019

It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

NICE inContact

OCTOBER 24, 2018

That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences. If you haven’t already, you can register now through November 30, 2018 at the amazing Super Save rate of just $1,095, which includes all training sessions. Best Customer Experience.

Conference 120

Conference ROI Employee Engagement Interaction 120

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! DrNatalie – @ServiceCloud, Customer Service Innovation. And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar!

Contact Center 75

Contact Center ROI Customer Service Meeting 75

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

Currency Alliance

DECEMBER 20, 2022

One important thing we have noticed in the past two years is that the innovation team, the Head of Digital, or people with similar titles, have broader responsibility for CX across channels. Brands innovate around digital CX as an effective loyalty driver. An increase in fraud drives innovation around fraud prevention.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

NICE inContact

JANUARY 28, 2019

We’ve arrived at part 4 of our 5 part series on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018. Next Time: Future-proof Innovation – Vendors for the long haul. The post Customers Spoke, Forrester Research Listened appeared first on NICE inContact Blog. Download the full Forrester Wave report.

Contact Center 136

Contact Center Touchpoint Report Course 136

Second to None

JUNE 5, 2018

If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018.

B2B 63

B2B Strategy Customer Journeys Voice of Customer 63

Optimove

FEBRUARY 28, 2019

We have many more clients, with many goals, and the best innovative tech tools and minds that help reach these goals – done always with commitment and enthusiasm – to better cater our clients’ customers and to help them to be better marketers. The post Optimove 2018 Year in Review appeared first on Optimove.

Infographics 40

Infographics Innovation Tools Marketing 40

Forrester's Customer Insights

JULY 17, 2018

I talk to clients about their innovation plans and technology all the time, especially their plans with technologies that are emerging, like the ones I blogged about here from our report, “The Top Emerging Technologies To Watch 2018.”

Innovation 31

Innovation Technology Report Customers 31

NICE inContact

OCTOBER 19, 2018

Gartner’s 2018 Magic Quadrant for Contact Center as a Service, North America has just been released, and once again, NICE inContact is named a leader for the fourth year in a row. The post NICE inContact named a leader in Gartner Magic Quadrant for Contact Center as a Service appeared first on NICE inContact Blog.

Contact Center 120

Contact Center Omni-Channel Innovation Leadership 120

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Krista Glantschnig. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

ShepHyken

AUGUST 17, 2018

If you’re at or above the average, you know you’re doing something right and thus, use that as a foundation to build further innovations on. Accordingly, to the Freshdesk’s Customer Happiness Benchmark Report 2018 , the average FCR is 71%. Here are the top five customer support metrics that you should be tracking.

Metrics 75

Metrics First Call Resolution Knowledge Base How To 75

GetFeedback

JANUARY 21, 2019

In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Blog posts. Blog posts should require 5-10 minutes of reading time at most. Blog posts that are in-depth and instructional should require a minimum of 10 minutes reading time. Email Newsletters.

Survey 210

Survey Marketing How To Infographics 210

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. B2B Community Innovator. Related blogs: Check out the winners and finalists in this blog! Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics. Virgin Media. SAP SuccessFactors.

Airlines 40

Airlines B2C B2B Innovation 40