29 Customer Service Training and Coaching Tips
Stella Connect
JANUARY 4, 2022
With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. and attention to detail for more effective troubleshooting and likelier first contact resolution (aka first call resolution ). . Shep Hyken (@Hyken) April 15, 2018.
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