2018 Brand Values Leadership Metrics 
Experience Matters
JANUARY 8, 2018
We just published a Temkin Group report, Lessons in CX Excellence, 2018. The post Report: Lessons in CX Excellence, 2018 appeared first on Customer Experience Matters®. The report provides insights from six winners in the Temkin Group’s 2017 CX Excellence Awards. This report: Highlights specific examples of Read More.
Eptica
APRIL 25, 2018
Date: Wednesday, April 25, 2018 4 ways to transform your CX maturity levels. Published on: April 25, 2018. Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. Purposeful Leadership: Operate consistently with a clear set of values.
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SmartKarrot
JANUARY 5, 2021
This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Peter Armaly. James Scott.
Stella Connect
JANUARY 4, 2022
With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Clarify expectations at all levels.
Qualtrics
JANUARY 23, 2020
According to the Governance and Accountability Institute, 86% of the S&P 500 Index companies published a sustainability or corporate responsibility reports in 2018. For one thing, it can increase revenue and build brand value. Define the KPIs and metrics you’ll use to measure progress against your goals.
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