Experience Matters

JANUARY 8, 2018

We just published a Temkin Group report, Lessons in CX Excellence, 2018. The post Report: Lessons in CX Excellence, 2018 appeared first on Customer Experience Matters®. The report provides insights from six winners in the Temkin Group’s 2017 CX Excellence Awards. This report: Highlights specific examples of Read More.

Report 145

Report B2C B2B Groups 145

Eptica

APRIL 25, 2018

Date: Wednesday, April 25, 2018 4 ways to transform your CX maturity levels. Published on: April 25, 2018. Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. Purposeful Leadership: Operate consistently with a clear set of values. Why it is time to calculate the ROI of VoC programs.

Customer Connectedness 49

Customer Connectedness Self Service Brand Values Financial 49

Stella Connect

JANUARY 4, 2022

With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97