Stella Connect

NOVEMBER 9, 2021

Go beyond the basics (products, policies, procedures, tech platforms) to instill brand values and all-important “soft skills” that reflect those values. This post was originally published on September 12, 2018 and has since been updated. Leading retailers get their houses in order long before the holiday rush begins.

Customer Service 87

Customer Service Poor Customer Service Contact Center Training 87

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

NOVEMBER 20, 2020

For example, in 2018, the famous cosmetic brand L’Oreal introduced its new AI recruiter, Mya chatbot. Go with the Trends. If you want to keep your business relevant, then you have to go with the trends. Chatbots Boost Brand Values. Now Mya provided excellent candidate support by answering their questions.

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52

ChurnZero

AUGUST 31, 2018

Usage – Give yourself a heads up on positive and negative usage trends. Tuesday, September 25, 2018. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Don’t fail to monitor the dynamic between the public, trends, and your business. A company’s reputation is shaped by public opinion.

Strategy 59

Strategy Social Media Airlines Software 59

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. It’s hard to underscore the franchise value concept enough. Yet Chick-fil-A operators are more than happy to pay it. McKinsey and Co.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. It’s hard to underscore the franchise value concept enough. Yet Chick-fil-A operators are more than happy to pay it. McKinsey and Co.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Qualtrics

JANUARY 23, 2020

According to the Governance and Accountability Institute, 86% of the S&P 500 Index companies published a sustainability or corporate responsibility reports in 2018. For one thing, it can increase revenue and build brand value. The growing trend for ethical consumption. Why the investment in CSR?

How To 26

How To Policies Employee Engagement Study 26

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. With a business model that for years was doggedly entrenched in a brick and mortar business model, luxury brands are feeling the pinch from both coronavirus travel restrictions and shifting consumer purchasing trends.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Grade.us

DECEMBER 1, 2020

This trend continues to climb. to 27.94% of your local search rankings (local pack + localized organic rankings) are dependent on your Google My Business profile according to a 2018 ranking factors study by Moz. Here are the ingredients you’ll need to build a powerful brand. Value proposition. Irresistible offer.

Hotels 49

Hotels Report Social Media Brands 49

Grade.us

DECEMBER 10, 2019

This trend continues to climb. to 27.94% of your local search rankings (local pack + localized organic rankings) are dependent on your Google My Business profile according to a 2018 ranking factors study by Moz. Here are the ingredients you’ll need to build a powerful brand. Value proposition. Irresistible offer.

Hotels 30

Hotels Brands Report Sales 30

CSM Magazine

OCTOBER 7, 2020

According to a study published by the Harvard Business Review in 2018, not responding is a mistake. Customers who received some form of response from the brand valued the brand more positively in the future. All consumers valued responsive brands more highly. Final Notes.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Touchpoint 52