Enter the Super-Agent: Three ways AI enhances the agent experience
Comm100
JUNE 25, 2019
AI-powered chatbots are so 2018. Truth be told, internal uses of AI have just as much disruptive power as chatbots if not more – and are also far simpler to deploy and far quicker to generate positive ROI. This is in contrast to chatbots, which are customer facing. This year, it’s all about agent-facing AI.
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