Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
Kayako
JANUARY 24, 2018
Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. We predict it’s the technology they choose that will reflect how close they want to get to their customers. Will AI and bots create friction or free up resources for teams?
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