2018 Communication Customer Confidence Customer Service Training 
ShepHyken
MAY 7, 2018
(Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages. An easy return policy creates customer confidence and trust in the brand.
ShepHyken
DECEMBER 4, 2017
You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” ” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway . And happiness is what customers will feel when everything is going right until something goes wrong.
Expert insights. Personalized for you.
79 
Let's personalize your content