ShepHyken

JANUARY 3, 2018

Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. The customer expects more than ever. So, go out there and take care of the customer like you never have before. They no longer compare you to just your competitors.

Customer Service 112

Customer Service Self Service Tips Social Media 112

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Contact Center Retail Competitive Advantage 0

Lumoa

OCTOBER 31, 2018

In my opinion, three things that are essential for CX include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. 2018 will be the year of CX and AI.?

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Verint

DECEMBER 19, 2017

This podcast explores how leaders in strategy and technology in the digital customer care industry are getting real business results and transforming their businesses and their brands’ reputations. Sound interesting?

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

Verint

JANUARY 17, 2018

I also suggested a four-part automation innovation strategy framework to consider as part of your 2018 automation strategy planning. The adoption of an IVA decreased the amount of time it takes customers to reset their passwords by nearly 50%, and the organization experienced nearly 5x ROI within the first six months of implementation.

Self Service 36

Self Service Innovation Airlines Competitive Advantage 36

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30

West Monroe

DECEMBER 21, 2021

Only then can they turn inconsistent, uncoordinated and transactional experiences into a purposefully designed, well-orchestrated, and customer-focused one. As the beneficiary composition changes, payers must make necessary investments in updating obsolescent technology and streamlining consumer-oriented solutions.

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52