ShepHyken

JANUARY 3, 2018

Over the last few weeks, I’ve been reading about predictions and trends for 2018. It got me thinking about the actions we must take to be competitive. The customer expects more than ever. Don’t let technology pass you by: Invest in the right technology to drive a better customer experience.

Customer Service 112

Customer Service Self Service Tips Social Media 112

ShepHyken

JANUARY 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in. Of course, not!

Customer Service 0

Customer Service Contact Center Retail Competitive Advantage 0

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Verint

DECEMBER 19, 2017

This podcast explores how leaders in strategy and technology in the digital customer care industry are getting real business results and transforming their businesses and their brands’ reputations. Sound interesting?

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

West Monroe

DECEMBER 21, 2021

To successfully seize these opportunities, health plans should pay close attention to three related domains: consumerism, technology enablement, and procurement capabilities. What tools, technologies, and approaches are available now to help contain costs and drive better experiences that didn’t exist five, ten, twenty years ago?

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Verint

JANUARY 17, 2018

I also suggested a four-part automation innovation strategy framework to consider as part of your 2018 automation strategy planning. For a quick benchmark on the adoption and investment in AI technology by industry segment, check out Exhibit 1 in the recent McKinsey and Company article What AI Can and Can’t Do (Yet) for Your Business.

Self Service 36

Self Service Innovation Airlines Competitive Advantage 36

Verint

FEBRUARY 20, 2018

Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions.

Innovation 30

Innovation Self Service Healthcare Competitive Advantage 30