2018 Competitive Advantage Gamification Tools 
NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. This type of performance management tool will give supervisors room to breathe easy.
Stella Connect
JANUARY 4, 2022
Coaching, defined by MIT as a “partnership between the manager and employee that creates a shared understanding about what needs to be achieved and how it is to be achieved,” is a powerful performance management tool. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
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SurveySensum
JULY 14, 2020
A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She has spent 27 years in senior roles at British Airways prior to founding her company, Sentio-B, a CX consulting firm in 2018.
Stella Connect
APRIL 17, 2018
Coaching, defined by MIT as a “partnership between the manager and employee that creates a shared understanding about what needs to be achieved and how it is to be achieved,” is a powerful performance management tool. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
Stella Connect
APRIL 17, 2018
Coaching, defined by MIT as a “partnership between the manager and employee that creates a shared understanding about what needs to be achieved and how it is to be achieved,” is a powerful performance management tool. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
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