C3Centricity

DECEMBER 31, 2018

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). We all know how extremely demanding consumers have become. When I look back at these top ten posts I am proud that most of them are from 2018. The post Top 10 Posts on Brand Building Strategies of 2018 appeared first on c3centricity.

Brands 293

Brands Strategy Customer Journeys Infographics 293

Experience Matters

OCTOBER 1, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. consumers. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries.

Net Promoter Score 215

Net Promoter Score Study Report NPS 215

QuestionPro Audience

DECEMBER 21, 2017

January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. The “2018 Global Travel Forecast” states that travel prices are expected to rise sharply in the coming year.

Consumers 220

Consumers Hotels Travel Transportation 220

QuestionPro Audience

JUNE 21, 2018

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. But with consumer’s eating habits evolving in search of more healthy options, these industries will need to make adjustments to their products in order to capitalize on their shifting tastes. .

Consumers 223

Consumers Trends Industry Report 223

QuestionPro Audience

DECEMBER 15, 2017

There’s been a major disruption in consumer marketing in recent years. With DVR to fast forward through commercials and ad blockers on the internet, brands needed another way to reach consumers. Data from MuseFind shows 92% of consumers trust an influencer more than an advertisement or traditional celebrity endorsement.

Consumers 207

Consumers Social Media Advertising Study 207

QuestionPro Audience

JULY 12, 2018

Here are the trends that are taking the beauty industry by storm in 2018. Consumers are tired of being sold products that are for a general demographic such as age, gender or ethnicity,, as everyone has different, specific issues. Consumers are looking for eco-friendly packaging as well. PERSONALIZATION. BEAUTY FOR EVERYONE.

Trends 170

Trends Exercises Consumers Industry 170

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. UNDERSTAND THE CONSUMER. The more you know about your client’s market, its products, consumers, and competitors, the better you can design a successful campaign. Additionally, it may shed light on potentially profitable opportunities for the client as well.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

Kayako

JANUARY 24, 2018

Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. Consumers want a messaging experience over live chat. Bots and AI can’t be ignored when it comes to customer service trends of 2018. Consumers don’t want this.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

Experience Matters

APRIL 23, 2018

We released the 2018 Temkin Experience Ratings that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post 2018 Temkin Experience Ratings: 20 Industry Snapshots appeared first on Customer Experience Matters®. Here’s a link to FAQ’s about the Ratings.

Industry 159

Industry Transportation Airlines Hotels 159

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. At the shows leading up to the Oscars, womens movements like #MeToo and #TimesUp have been hot topics, highlighting the importance of female representation and gender equality.

Advertising 210

Advertising Culture Study Innovation 210

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Furthermore, consumers are beginning to trust these firms more and more, often to the detriment of traditional banks. Here are some of the trends that will define 2018 for the banking industry.

Banking 170

Banking Trends Financial Self Service 170

Experience Matters

JANUARY 23, 2018

We just published a Temkin Group data snapshot, Channel Preferences Benchmark, 2018. consumers about their channel preferences when performing 12 different activities – such as selecting a life insurance policy or applying for a new credit card – and compared their responses to the results of a similar study we conducted in Q3 2016.

Report 154

Report Insurance Groups Policies 154

Experience Matters

JUNE 4, 2018

consumers about their recent interactions with more than 300 companies across 20 industries. The post Report: What Happens After a Good or Bad Experience, 2018 appeared first on Customer Experience Matters®. We then compared results with similar studies we’ve conducted over the previous seven years.

Report 185

Report Study Industry Interaction 185

QuestionPro Audience

SEPTEMBER 14, 2018

Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. Consumers are turning away from the traditional bottle packaging for wine. Fall brings football season and tailgating, and smart wine brands realize consumers want alternative options to the traditional beer.

Trends 170

Trends Consumers Report Innovation 170

Experience Matters

APRIL 24, 2018

This product is the dataset, in excel, for the 2018 Temkin Forgiveness Ratings (TFR).It consumers to rate how likely consumers are to forgive 318 organizations across 20 industries after they make a mistake. It uses feedback from 10,000 U.S. For more information, including a sortable table with Read More.

Groups 154

Groups Industry Consumers Loyalty 154

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. What’s changed is the level of smarts.

Trends 174

Trends Retail e-support Technology 174

Experience Matters

JULY 17, 2018

In January 2018, we surveyed 10,000 U.S. consumers about their experiences with companies. The post 2018 Temkin Emotion Ratings: Wegmans Earns Top Spot appeared first on Customer Experience Matters®. It’s one of the components of the overall Temkin Experience Ratings, the open standard CX metric.

Metrics 149

Metrics Survey Feedback Consumers 149

QuestionPro Audience

OCTOBER 24, 2018

We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. in 2018, to the tune of $691.9 Which makes sense, due to high employment rates and consumer confidence, which just hit an 18-year high. FREE SHIPPING.

Retail 170

Retail Consumers Entertainment Ecommerce 170

Experience Matters

MAY 15, 2018

Temkin Group announces the release of the 2018 Temkin Trust Ratings (TTR). consumers, the ratings benchmarks the level of trust that consumers have with 318 companies across 20 industries. The post 2018 Temkin Trust Ratings (U.S.): Based on a study of 10,000 U.S Here’s a full list of all of the companies in the TTR.

Insurance 149

Insurance Banking Study Consumers 149

BlueOcean

JANUARY 22, 2019

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.

Consumers 204

Consumers Trends Customer Experience Strategy 204

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Senior Vice President, Consumer Service. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. Register Now! VP of Marketing. MINDBODY, Inc. Erik Linask. Group Editorial Director.

NPS 150

NPS Net Promoter Score Study Groups 150

Experience Matters

JULY 2, 2018

In January 2018, we surveyed 10,000 U.S. consumers about their experiences with companies. The post 2018 Temkin Effort Ratings: Wegmans Earns Top Spot appeared first on Customer Experience Matters®. It’s one of the components of the overall Temkin Experience Ratings, the open standard CX metric.

Metrics 136

Metrics Survey Feedback Consumers 136

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. Ad spend shakes up. CX goes mobile.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

Experience Matters

FEBRUARY 28, 2019

.” Check out some data from our recent research: In our Q3 2018 Consumer Benchmark Study, we found that 40% of full time U.S. ” In the report, Employee Engagement Competency & Maturity, 2018, we found that only 40% of executives within large organizations put a high priority on taking action based on Read More.

Feedback 265

Feedback Engagement Employee Engagement Study 265

Experience Matters

APRIL 16, 2018

in 2018, the largest drop we’ve seen. Temkin Group has been doing large-scale consumer research for several years. As part of our ongoing studies, we track many consumer attitudes. consumers in January. Consumers Experiences Major Decline appeared first on Customer Experience Matters®. in 2017 to 63.4%

Consumers 149

Consumers Financial Study Groups 149

eglobalis

AUGUST 13, 2024

Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics.

e-support 497

e-support Innovation Customer Centricity Loyalty 497

Experience Matters

SEPTEMBER 14, 2018

The award is open to all organizations around the world, whether their customers are consumers, fans, visitors, students, citizens, companies, patients, or any other group. The post Announcing the 2018 CX Excellence Awards appeared first on Customer Experience Matters®. Nominations are due by October 12th.

Leadership 66

Leadership Groups Consumers Customer Experience 66

NICE inContact

APRIL 30, 2019

But consumers are more cautious. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study. Businesses are confident in chatbots’ ability to make it easier for consumers to get their issues resolved, and consumers are less certain.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 226

Industry Effort Score Consumers Survey 226

BlueOcean

FEBRUARY 14, 2018

In our humble opinion though, it’s a good idea to check in every now and again to examine the state of social customer support and dig into the trends and opportunities that have the potential to improve customer care in 2018 and beyond. The post The State of Social Customer Support in 2018 appeared first on.

Omni-Channel 149

Omni-Channel Social Media Contact Center Self Service 149

Experience Matters

APRIL 3, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 230

Industry Effort Score Consumers Survey 230

ijgolding

OCTOBER 17, 2018

This year was extra special for me personally – even though I see my role as a judge as a huge honour, in 2018, I was asked to take my role a step further as Chairman of the awards. As 2018 proved, the evolution of CX has definitely not stalled – but it has reached a critical point. Enjoy the read!!

Customer Experience 156

Customer Experience Effort Score Customers Meeting 156

QuestionPro Audience

FEBRUARY 15, 2018

2017 was predicted to be the year of the smart home, and consumers are slowly integrating the new technology into their homes. We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home. We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home.

Consumers 252

Consumers Retail Report Technology 252

QuestionPro Audience

MARCH 28, 2018

In their 2018 Super Bowl ad “Iceberg”, they used copy from McDonald’s website against them (“our beef is flash frozen to seal in fresh flavor”) and urged consumers to “skip the hamburgers at the Frozen Arches”. Their brand voice is clever, casual and funny, and sets them apart from the competition. RESPONSIVE.

Social Media 150

Social Media Consumers Interaction Brands 150