QuestionPro Audience

JUNE 21, 2018

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. But with consumer’s eating habits evolving in search of more healthy options, these industries will need to make adjustments to their products in order to capitalize on their shifting tastes. .

Consumers 223

Consumers Trends Industry Report 223

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. Ad agencies need to find new ways to add value to their client engagements, and keep profit margins in the green, which is why ad agencies need to implement market research into their strategy more than ever. UNDERSTAND THE CONSUMER. BETTER CLIENT OUTCOMES.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

QuestionPro Audience

JULY 12, 2018

Here are the trends that are taking the beauty industry by storm in 2018. Consumers are tired of being sold products that are for a general demographic such as age, gender or ethnicity,, as everyone has different, specific issues. Consumers are looking for eco-friendly packaging as well. PERSONALIZATION. BEAUTY FOR EVERYONE.

Trends 170

Trends Exercises Consumers Industry 170

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. Ad spend shakes up.

Marketing 0

Marketing Multi-Channel Tourism Advertising 0

eglobalis

AUGUST 13, 2024

Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics.

e-support 504

e-support Innovation Customer Centricity Loyalty 504

Kayako

JANUARY 24, 2018

Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. Consumers want a messaging experience over live chat. Self-service will become a form marketing. Bots and AI can’t be ignored when it comes to customer service trends of 2018.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Furthermore, consumers are beginning to trust these firms more and more, often to the detriment of traditional banks. Here are some of the trends that will define 2018 for the banking industry.

Banking 170

Banking Trends Financial Self Service 170

QuestionPro Audience

SEPTEMBER 14, 2018

Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. Consumers are turning away from the traditional bottle packaging for wine. Fall brings football season and tailgating, and smart wine brands realize consumers want alternative options to the traditional beer.

Trends 170

Trends Consumers Report Innovation 170

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. What’s changed is the level of smarts.

Trends 174

Trends Retail e-support Technology 174

QuestionPro Audience

SEPTEMBER 21, 2018

When we conducted our smart home report to gauge interest at the beginning of 2018, 48% of respondents planned to use digital voice assistant devices to convert their home to a smart home in 2018. Amazon is certainly establishing itself as the industry leader in the smart home market.

Marketing 199

Marketing Industry Report System 199

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Focusing exclusively on SMB/Mid-Market size companies. Who should attend: Customer Success, Customer Experience, Marketing, Operations, and Product leaders looking to use NPS strategically to drive business growth.

NPS 150

NPS Net Promoter Score Study Groups 150

GetFeedback

JANUARY 21, 2019

A successful content marketing strategy relies on good customer feedback. In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed.

Survey 210

Survey Marketing How To Infographics 210

C3Centricity

JUNE 28, 2018

What does a Head of Marketing (CMO) do in their average four-year tenure to ensure that they keep their job for longer? And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6 And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6

Marketing 249

Marketing Brands Analysis ROI 249

Oracle

DECEMBER 24, 2018

2018 was a year of significant innovation within the marketing world. Marketing thinkers, practitioners, and business leaders shared great insights this year. As part of our year in review , here’s a closer look at some of the most inspiring and thought-provoking marketing quotes from 2018.

Marketing 93

Marketing Conference Omni-Channel Leadership 93

C3Centricity

JUNE 28, 2018

And even more shocking is the fact that in the consumer goods industry it is even lower at just 3.6 A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget?

Marketing 229

Marketing Brands Analysis ROI 229

BlueOcean

FEBRUARY 14, 2018

And asking who really owned the channel anyway – was it marketing? In our humble opinion though, it’s a good idea to check in every now and again to examine the state of social customer support and dig into the trends and opportunities that have the potential to improve customer care in 2018 and beyond. Or was it customer service?

Omni-Channel 149

Omni-Channel Social Media Contact Center Self Service 149

QuestionPro Audience

MARCH 28, 2018

By using enhanced technology and digital marketing, they have evolved their brand voice to show a more snarky side, which has really resonated with customers. They’ve even released a mixtape, “We Beefin”. Here are 4 examples of times Wendy’s has stepped up their social media presence to engage and attract customers. RESPONSIVE.

Social Media 150

Social Media Consumers Interaction Brands 150

QuestionPro Audience

FEBRUARY 15, 2018

2017 was predicted to be the year of the smart home, and consumers are slowly integrating the new technology into their homes. We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home. We polled over 450 respondents from our consumer panel to gauge their thoughts on the smart home.

Consumers 252

Consumers Retail Report Technology 252

C3Centricity

AUGUST 17, 2020

Another study summarised on Forbes and run across 30 markets globally, shows that engagement has increased 61% over normal social media usage rates. 89% of consumers have stopped doing business with a company after experiencing poor customer service. Marketers are too busy building brands. CEI Survey. Customers 2020 Report.

Strategy 296

Strategy Customer Centricity Social Media Analysis 296

NICE inContact

OCTOBER 15, 2018

Can your contact center keep up with changing consumer demands? The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes consumers from three countries – United States, United Kingdom and Australia – with year-over-year results for US (2018 vs 2017), and new benchmark data for UK and Australia.

Contact Center 122

Contact Center Consumers Self Service Chatbots 122

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. Here’s a closer look at key AI innovations that made a splash in 2018. According to Grand View Research , the global chatbot market will reach $1.25

Innovation 105

Innovation Chatbots Healthcare Brands 105

QuestionPro Audience

FEBRUARY 28, 2018

On February 9, 2018, the $349 HomePod debuted in the US, UK and Australia. Apple, who is used to being the first on the technology scene, is the late-comer to the voice assistant speaker market, launching three years after Amazon’s Echo. First, and perhaps most importantly for consumers, is it’s price. Now for it’s drawbacks.

Consumers 199

Consumers Technology Study Innovation 199

eglobalis

OCTOBER 1, 2024

For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities. A practical example is creating a steering committee that includes representatives from marketing, sales, customer service, IT, finance, and operations. The result?

Customer Journeys 440

Customer Journeys Culture Leadership Effort Score 440

ShepHyken

MAY 11, 2018

In this background, a B2B business not only needs to take on a different and informed kind of marketing strategy but is also required to take care of service issues in a way that customer loyalty stays intact and is in the driver’s seat. Additionally, the best CX or ease of usability will become the most critical factor for the consumer.

Trends 104

Trends Customer Service Video B2B 104

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Marketing is about work that matters for people who care,” Godin argued in his presentation.

Innovation 145

Innovation Feedback Customers Engagement 145

ReviewTrackers

APRIL 8, 2020

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. The best marketing in life is free. Photos, Photos, Photos.

Social Media 139

Social Media Tips Marketing Video 139

QuestionPro Audience

APRIL 11, 2018

Consumers, get ready to see even more influencer marketing on your social media channels. According to a study conducted by the Association of National Advertisers (ANA), 75% of advertisers surveyed currently use influencer marketing. While influencer marketing is here to stay, there will be a few tweaks. TRAILBLAZERS.

Social Media 150

Social Media Advertising Consumers Study 150

NICE inContact

JANUARY 11, 2019

In December 2018, Lauren Maschio, Product Marketing Manager, Quality Management at NICE, tackled the question of what impact omnichannel and AI are having on quality management. Data from the recently published NICE inContact 2018 CX Transformation Benchmark Study offers up-to-the-minute insights.

Omni-Channel 45

Omni-Channel Management Contact Center Self Service 45

ShepHyken

DECEMBER 31, 2018

Customer Guru) As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. 2019 AI Outlook: Is Customer Service The New Marketing? Consumers Are Willing To Pay More For Better Customer Service. Retail TouchPoints) Every day, consumers across the U.S. by Puneet Mehta.

Customer Service 101

Customer Service Touchpoint Customer Centricity Customer Service Training 101

Lumoa

MAY 21, 2018

As you see, in most companies, marketing takes care of customer experience as a whole. Marketing Marketing, which often substitutes or fulfils the role of Customer Experience management, must tailor the customer communications to align with customer segments. Marketing is about creating brand experience.

Customer Experience 305

Customer Experience Customer Centricity Net Promoter Score Customers 305

C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? CPG (consumer packaged goods) companies on the other hand, frequently encourage their customers to buy more through promotions and discounts. ” To quote a comment in the excellent book Marketing Metrics, from the Wharton School Collection, by Paul W.

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. What does consumer trust mean? Register today!

How To 113

How To Groups Customers Advertising 113

Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Mindshare and Econsultancy research revealed that 55% of consumers want to be able to point their smartphones at an object and learn more.

Trends 88

Trends Customer Experience Retail Conference 88

ProProfs Chat

NOVEMBER 17, 2017

No matter how great your product your service is, you can’t sustain market competition without a top of the line customer service. As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Here are three things we should be watching for in 2018. Take a look. . Colin Taylor.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

GetFeedback

NOVEMBER 7, 2019

We call this new reality “ the visual economy ,” and in it, product imagery and interaction along the purchase journey is as important to consumers as the product itself. A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Oracle

FEBRUARY 26, 2018

When it comes to marketing technology, 2017 was a year defined by big data. For both marketers and retailers, the most influential technologies available were those that used customer – and even employee – data to improve experiences and make marketing smarter, more streamlined, and ultimately a more profitable venture.

Analytics 90

Analytics Data Fashion Retail 90

C3Centricity

OCTOBER 8, 2017

But are we performing smart marketing too? Here’s how marketers should be reaching, connecting and engaging their customers. We all know that you can’t please all the people all of the time, so why are we marketers still mass producing our messages? That’s smart marketing. I don’t think so.

Marketing 120

Marketing Social Media Loyalty Brands 120