QuestionPro Audience

JANUARY 12, 2018

While not exactly new to the market (both Amazon Echo and Google Home launched over a year ago) consumers are coming out in droves in 2018 to purchase these smart speakers. Data from Consumer Intelligence Research Partners reports that Amazon and Google Home have sold a combined 27 million devices in the U.S.,

Consumers 265

Consumers Advertising Report Study 265

BlueOcean

JANUARY 22, 2019

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.

Consumers 204

Consumers Trends Customer Experience Strategy 204

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data.

Trends 174

Trends Retail e-support Technology 174

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Furthermore, consumers are beginning to trust these firms more and more, often to the detriment of traditional banks. Here are some of the trends that will define 2018 for the banking industry.

Banking 170

Banking Trends Financial Self Service 170

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 260

Trends Customer Service Chatbots Omni-Channel 260

QuestionPro Audience

APRIL 6, 2018

Advertising agencies are facing a lot of adversity in 2018. UNDERSTAND THE CONSUMER. The more you know about your client’s market, its products, consumers, and competitors, the better you can design a successful campaign. TEST CAMPAIGN. MEASURE SUCCESS.

Advertising 207

Advertising Consumers Marketing Customer Journeys 207

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services. Between 2018 and 2020, the adoption of chatbots increased by 67%.

Financial 246

Financial Trends Customer Experience Omni-Channel 246

eglobalis

AUGUST 13, 2024

Rivalry and Collaboration: How the Titans Samsung & Apple Set the New CX Standard of Excellence Introduction In the dynamic and highly competitive world of consumer electronics, two giants consistently stand out: Samsung and Apple. However, Samsung’s influence extends far beyond consumer electronics.

e-support 481

e-support Innovation Customer Centricity Loyalty 481

QuestionPro Audience

OCTOBER 24, 2018

We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. in 2018, to the tune of $691.9 Which makes sense, due to high employment rates and consumer confidence, which just hit an 18-year high. FREE SHIPPING.

Retail 170

Retail Consumers Entertainment Ecommerce 170

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. At the shows leading up to the Oscars, womens movements like #MeToo and #TimesUp have been hot topics, highlighting the importance of female representation and gender equality.

Advertising 210

Advertising Culture Study Innovation 210

InMoment XI

OCTOBER 23, 2024

By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Popular Customer Experience Trends in Banking Some of the emerging CX trends in banking reflect the ever-increasing demand for faster, smoother, and more efficient customer journeys.

Banking 195

Banking Customer Experience Effort Score Financial 195

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. Ad spend shakes up. CX goes mobile.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

AskNicely

NOVEMBER 28, 2018

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. You will learn: NPS score, response rate, and growth/churn trends by industry. Senior Vice President, Consumer Service. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018.

NPS 150

NPS Net Promoter Score Study Groups 150

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. Additionally, the best CX or ease of usability will become the most critical factor for the consumer. This is not going to happen, at least in 2018.

Trends 102

Trends Customer Service Video B2B 102

Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. Here are 5 customer experience trends that shaped the last year. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Cloud technologies powered a better customer experience.

Trends 88

Trends Customer Experience Retail Conference 88

Oracle

DECEMBER 14, 2018

To avoid overcrowded and overpriced stores, smart consumers shop online. In fact, according to the 2018 Deloitte holiday shopping study, “57% of this year’s holiday dollars will go through online channels, with in-store capturing 36% of spending.” The shipping wars. Introducing virtual waiting rooms.

Trends 74

Trends Consumers Retail Sports 74

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Omnichannel- I think that 2018 will be the year that Omnichannel becomes a reality for many customer support centers. Here are three things we should be watching for in 2018. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this. Power to the People.

Trends 173

Trends Customer Experience Self Service ROI 173

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. It used to be possible to win with a top product or a competitive price, but more than ever, customer experience is now top of mind for consumers — and crucial for bottom-line growth.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

BlueOcean

FEBRUARY 14, 2018

In our humble opinion though, it’s a good idea to check in every now and again to examine the state of social customer support and dig into the trends and opportunities that have the potential to improve customer care in 2018 and beyond. The post The State of Social Customer Support in 2018 appeared first on.

Omni-Channel 149

Omni-Channel Social Media Contact Center Self Service 149

GetFeedback

DECEMBER 21, 2018

In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ijgolding

OCTOBER 17, 2018

This year was extra special for me personally – even though I see my role as a judge as a huge honour, in 2018, I was asked to take my role a step further as Chairman of the awards. As 2018 proved, the evolution of CX has definitely not stalled – but it has reached a critical point.

Customer Experience 156

Customer Experience Effort Score Customers Meeting 156

NICE inContact

APRIL 30, 2019

But consumers are more cautious. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study. Businesses are confident in chatbots’ ability to make it easier for consumers to get their issues resolved, and consumers are less certain.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

QuestionPro Audience

MARCH 2, 2018

The 2018 awards season comes to an end this Sunday at the 90th Academy Awards. At the shows leading up to the Oscars, womens movements like #MeToo and #TimesUp have been hot topics, highlighting the importance of female representation and gender equality.

Advertising 150

Advertising Culture Study Innovation 150

Vonage

SEPTEMBER 26, 2018

After two fun, informative and action-packed days, it’s hard to believe we're already halfway through Dreamforce 2018! And this year is no different, as another host of visionary speakers are opening our eyes to industry trends and telling us how they use Salesforce to connect with their customers in new ways. Tweet this. “As

Connections 120

Connections Technology Sales Trends 120

Experience Investigators by 360Connext

OCTOBER 22, 2019

If you know how critical Customer Experience is to the happiness of your customers and your team (and if you’re reading this, I’m willing to bet you are,) you’re probably already trying to anticipate the next big trends in CX. consumers say they’re getting a good Customer Experience from companies. Let me know!

Trends 169

Trends Customer Experience Chatbots Brands 169

QuestionPro Audience

SEPTEMBER 21, 2018

When we conducted our smart home report to gauge interest at the beginning of 2018, 48% of respondents planned to use digital voice assistant devices to convert their home to a smart home in 2018.

Marketing 199

Marketing Industry Report System 199

CloudCherry

APRIL 5, 2019

Gartner reports from 2018 that 52% of marketers with CX responsibility expect their budgets to remain the same or decrease. Change is always occurring, align your product to change with the trends to serve your customers. However, expectations with the importance of CX is continuing to grow. Request a free demo.

Omni-Channel 278

Omni-Channel Marketing Customer Experience B2B 278

QuestionPro Audience

JUNE 22, 2018

It is expected to generate $233 million in 2018, marking an 18% increase from 2017, according to a study by the Consumer Technology Association. We took a look at emerging trends in the pet care industry, and dug into why pet technology is on the rise. DOG VS CAT.

Industry 207

Industry Retail Technology Study 207

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. Trends change: New industry trends, regulations, and technologies emerge, creating new business dynamics.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Kayako

JANUARY 3, 2019

Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started.

Trends 120

Trends Customer Experience Ecommerce Analytics 120

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. Here’s a closer look at key AI innovations that made a splash in 2018. 2018 saw us asking tough questions about whether robots would take our jobs.

Innovation 105

Innovation Chatbots Healthcare Brands 105

QuestionPro Audience

NOVEMBER 2, 2018

They vary from climate change to food trends for 2019. 1 — TOP CULINARY AND COCKTAIL TRENDS FOR 2019. Vegan and raw foods will take precedence over the pork belly trend of 2018. We scoured the internet to create our top 5 infographics list for the month of October. Foodies, take notice!

Infographics 85

Infographics Social Media Trends Consumers 85