NICE inContact

DECEMBER 3, 2018

Both are hot topics when it comes to contact centers and customer experience. The reality is that in order to deliver exceptional customer experiences, you need your contact center software to balance the need for agent-assisted and self-service channels. 68% of all interactions were agent-assisted.

Self Service 121

Self Service Contact Center Software Contact Center Software 121

NICE inContact

DECEMBER 12, 2018

Inbound call centers face rising expectations from their customers to deliver exceptional experiences in an increasingly omnichannel world. Our new 2018 Customer Experience (CX) Transformation Benchmark surveyed over 2000 consumers across the US, the UK and Australia to get their insights on customer experiences.

Call Center 120

Call Center Omni-Channel Contact Center Contact Center Software 120

NobelBiz

MAY 25, 2023

According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4 By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service. Since then, the CDP market has grown rapidly. billion and is expected to grow from USD 4.8

Call Center 98

Call Center Software Data Contact Center 98