Using Plain Language & Personalization in the Contact Center for Better CX
NICE inContact
NOVEMBER 8, 2019
When you use plain language across the customer journey, you’re offering better customer service. You’re achieving higher first-call resolution (FCR) rates. You’re lowering call volume. A 2018 Harvard Business Review article points out that plain language has been slow to catch on in the business world.
Let's personalize your content