Totango

AUGUST 27, 2018

Discover how leading enterprises are driving positive change to meet these modern demands with the latest technologies and innovations. Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain.

CRM 67

CRM Customer Centricity Innovation Meeting 67

ShepHyken

FEBRUARY 19, 2018

SearchCRM) CRM sales and service automation can drive down costs when they drive customer self-service. Mindflash) The secret is out: 2018 has been declared the “Year of the Customer” — and there is a list of surprising statistics about the customer experience to support this claim. That can be quite challenging.

Self Service 85

Self Service Customer Service Social Media Customer Service Training 85

Lumoa

MAY 21, 2018

source ) No wonder, customer experience is the engine of growth in 2018. They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time. If you're a CEO of a company, you might think "Yes! I'm already leading customer experience transformation!"

Customer Experience 305

Customer Experience Customer Centricity Net Promoter Score Feedback 305

NICE inContact

DECEMBER 17, 2018

Add to that our broad CRM and 3rd party integrations and you have the essentials for a highly personalized customer experience at scale. And the beauty of a true cloud-native platform is customers always, automatically have access to our latest innovations. Playing the CX long game. Download all 3 reports. [i]

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

TechSee

JULY 23, 2019

According to a 2018 Retail Survey by Accelerated Concepts , 81% of retailers experience downtime at least once per year. A single POS terminal can manage functions including sales transactions, returns, inventory management, data analysis, CRM and loyalty programs, driving increased adoption of these devices across a wide range of industries.

System 129

System Retail Software Sales 129

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. CX speakers. Featured entertainment.

Technology 53

Technology Entertainment Innovation Conference 53

Alliance by IFS

SEPTEMBER 28, 2018

In 2018, companies are looking for new ways to differentiate, innovate and provide service offerings that please their demanding customers and grow service revenue and profitability. CRM and ERP bolt-on’s are just not robust enough. 40 years of field service best practices built-in: Looking to innovate and modernize?

Infographics 78

Infographics CRM Innovation Software 78

Oracle

JANUARY 31, 2018

Following a record holiday season, 2018 is off to a fast start in the world of customer experience. So how do CX professionals know what to expect as far as consumer behaviors, trends, and otherwise in 2018? On our 2018 Predictions page, you’ll find articles like: Top 5 CMO Priorities in 2018 (Hint: It’s All About Data).

Customer Experience 80

Customer Experience CRM Trends Retail 80

Talkdesk

FEBRUARY 16, 2021

Metrigy, an innovative research firm focusing on CX, contact centers and unified communications (UC), recently published survey data collected from 700 companies between August to October 2020 to understand how these companies are thinking about operating their CX teams and systems in a post-COVID world.

Contact Center 139

Contact Center Customer Experience Policies Competitive Advantage 139

Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Having a unified support solution will go a long way in helping you personalize interactions.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

ShepHyken

MARCH 29, 2019

billion, in 2018, its AI-driven earnings are impressive. As the price of a product remains a crucial element of a rewarding customer journey, retailers adopt innovative technologies to ensure that their prices entice customers. Read Shep’s latest Forbes article: The Thinking Behind Customer Relationship Management (CRM).

Retail 112

Retail Customer Experience How To Ecommerce 112

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. Customers want unique, special and innovative. 2018 will be the year of CX and AI.?

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

C3Centricity

SEPTEMBER 3, 2018

Marketing #Brand #CEX #CRM Click To Tweet. Complaints are also a wonderful (free) sources of innovation and renovation ideas. National ACSI Q1 2018 USA. Niche brands have understood this better than anyone. It’s no longer about product and service performance any more. It's about how the customers FEELS about your brand.

Customer Centricity 179

Customer Centricity How To Customer Satisfaction Social Media 179

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Your contact center should have the agility to innovate according to your business needs.

Contact Center 40

Contact Center Self Service CRM First Call Resolution 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Your contact center should have the agility to innovate according to your business needs.

Contact Center 40

Contact Center Self Service CRM First Call Resolution 40

Lumoa

MAY 21, 2018

Discover all the results of the survey in the State of Customer Experience in 2018. source ) No wonder, customer experience is the engine of growth in 2018. They also support integrations e.g. enabling feedback to flow back to CRM system or help Customer Support department in fixing the issues in real-time.

Customer Experience 150

Customer Experience Customer Centricity Net Promoter Score Feedback 150

Oracle

FEBRUARY 28, 2018

Invest in innovation. This goes beyond CRM and SFA, to connect data, intelligence, and selling experiences. This goes beyond CRM and SFA, to connect data, intelligence, and selling experiences. Join the live webinar on March 15, 2018. Adopt modern sales best practices. Disrupt or be disrupted. Want to learn more?

CRM 65

CRM Sales Analytics Innovation 65

Up Your Service

SEPTEMBER 14, 2018

Dreamforce involves more than 2,700 sessions to help every role in every industry succeed, the opportunity to get hands-on with the latest product innovations, and 170,000 Trailblazers to learn from. Some of the world’s most innovative minds come to Dreamforce every year to share their expertise. This year’s speakers include: ?

Chatbots 45

Chatbots Conference Innovation Tips 45

PK

MARCH 15, 2018

This year I’m really interested in how B2B companies are successfully leveraging the Adobe Experience into their existing CRM stack,” says Kirk Johnson, a Partner at Lenati. The post Connect with Lenati at Adobe Summit 2018 appeared first on Lenati. We find the speakers and sessions to be incredibly valuable.”.

Connections 40

Connections B2B Roadmap Conference 40

Currency Alliance

JUNE 21, 2018

Technological Innovation. SmartOffers’ won the awards for Best Use of Technology and Best Use of CRM. Last year, Currency Alliance forecast that loyalty programs would undergo significant further integration in 2018 with other types of marketing. It’s the reward that keeps on rewarding. Not anymore. Onward and Upward.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process. Geo Targeting & Advanced Location Services.

Technology 45

Technology Hospitality Hotels Loyalty 45

Storyminers

MARCH 26, 2018

Here are several of our favorites: We ditched our CRM and replaced it with something different and way better. We’re already participating in www.CXWorkout.com , a highly accelerated and quickly implementable approach to CX innovation and implementation where customers use their smartphones to contribute to better experience designs.

Social Media 100

Social Media CRM Customer Experience Design Communication 100

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business. .

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Software 59

Software Customer Relationship Management CRM System 59

Talkdesk

MARCH 12, 2021

Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Offering a 100% uptime service level agreement (SLA) to its customers, Talkdesk has garnered the trust of over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA.

Call Flow 91

Call Flow Contact Center Abandon Rate Omni-Channel 91

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

Company 59

Company Customer Relationship Management CRM Customer relationships 59

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management 11

Management Customer Relationship Management CRM Report 11

CSM Magazine

JULY 6, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 59

Customer Relationship Management CRM System Resources 59

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System 59

System CRM Customer Relationship Management Report 59

Optimove

FEBRUARY 13, 2020

This can serve as proof of how boiling hot the world of CRM is – the one we envisioned years ago and spearheaded in many ways for about a decade now. So, traditionally we wait with celebrating our own year in numbers for February (check out some previous year in reviews, start with 2017 and 2018 ). That’s an increase of a 23%.

CRM 52

CRM Comparison Communication Groups 52

SurveySensum

JULY 14, 2020

She is the first Certified Customer Experience Professional (CCXP) in Yorkshire in 2018 and has experience in both large-scale multi-site, multi-channel operations, and smaller, entrepreneurial businesses. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

CRM 52

CRM Customer Relationship Management System Financial 52

CSM Magazine

SEPTEMBER 12, 2024

.” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Software 52

Software Management CRM Customer Relationship Management 52

CSM Magazine

JUNE 16, 2020

Running a fleet of 25 vehicles – tracked as part of the BigChange system – the company’s engineers use JobWatch a 5 in 1 mobile phone app that synchronises in real time with the central office CRM and scheduling system. BigChange is recognised with several industry awards.

CRM 52

CRM Hotels System Innovation 52

CSM Magazine

DECEMBER 15, 2022

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management, job finance and business intelligence , has become the core system used by Chicago Glass. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52