Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Companies do marketing, sales and CRM – the customer does the experience! Technology advances will continue to inspire new innovations in customer experience. How to overcome those challenges? CX is a tough business.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

CSM Magazine

OCTOBER 23, 2024

.” One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce.

System 52

System Management CRM Customer Relationship Management 52

Totango

AUGUST 27, 2018

Discover how leading enterprises are driving positive change to meet these modern demands with the latest technologies and innovations. Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain.

CRM 67

CRM Customer Centricity Innovation Meeting 67

CSM Magazine

SEPTEMBER 12, 2024

.” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Software 52

Software Management CRM Customer Relationship Management 52

CSM Magazine

SEPTEMBER 11, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, Specialised has automated its workflows and processes.

Customer Service 52

Customer Service CRM Customer Relationship Management Hospitality 52

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

CRM 52

CRM Customer Relationship Management System Financial 52

CSM Magazine

OCTOBER 2, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, Mardon has centralised and automated many of its processes and workflows. .

Management 52

Management CRM Customer Relationship Management System 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

Optimove

SEPTEMBER 11, 2024

Innovate through testing and learning frameworks to adapt and improve marketing strategies. By 2020, the martech team was formalized, launching initial automations, and expanding CRM capabilities. Future Expansion and Innovation Looking ahead, FanDuel plans to continue expanding into new states and enhancing its technology stack.

Sports 52

Sports CRM Government Conference 52

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business. .

Management 52

Management CRM e-support Customer Relationship Management 52

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. One of the greatest challenges for financial services organizations has been juggling the need to push innovation while maintaining support for trusted and secure technologies.

Financial 239

Financial Trends Customer Experience Chatbots 239

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

Customer Relationship Management 52

Customer Relationship Management CRM System Resources 52

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Groups 52

Groups Connections Software Management 52

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

AUGUST 6, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Software 52

Software Financial Customer Relationship Management CRM 52

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System 59

System CRM Customer Relationship Management Report 59

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. CX speakers. Featured entertainment.

Technology 53

Technology Entertainment Innovation Conference 53

ShepHyken

FEBRUARY 19, 2018

SearchCRM) CRM sales and service automation can drive down costs when they drive customer self-service. Mindflash) The secret is out: 2018 has been declared the “Year of the Customer” — and there is a list of surprising statistics about the customer experience to support this claim. That can be quite challenging.

Self Service 84

Self Service Customer Service Social Media Customer Service Training 84

CSM Magazine

MARCH 27, 2024

D2 Facilities selected the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance , and business intelligence as it was user friendly yet offered the functionality and professional presentation required.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

MAY 16, 2024

” EnviroVent uses the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, across its installations and planning through to post work completion reporting.

Customer Relationship Management 52

Customer Relationship Management e-support CRM System 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

CSM Magazine

SEPTEMBER 6, 2023

customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

JUNE 9, 2023

” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

SEPTEMBER 21, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

DECEMBER 15, 2022

The BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management, job finance and business intelligence , has become the core system used by Chicago Glass. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Your contact center should have the agility to innovate according to your business needs.

Contact Center 40

Contact Center Self Service CRM First Call Resolution 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Your contact center should have the agility to innovate according to your business needs.

Contact Center 40

Contact Center Self Service CRM First Call Resolution 40

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52