Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. Digging deeper and getting to know your customers’ behavior can lead to more personalized customer journeys and segmentation.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

SurveySensum

JULY 14, 2020

Sarah Sargent is a highly accomplished & inspiring Customer Service & Customer Experience Director at Radian Group where she is reinvigorating CX in social housing. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. and Crowdvocate.com.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

AUGUST 10, 2017

The race towards customer-centricity is driving some the biggest trends in business technology. The customer relationship management (CRM) market, for instance, reached $26.3 billion in market value by 2018. Many systems, such as CRM, measure the number of transactions a customer has with a brand.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

SmartKarrot

JANUARY 5, 2021

Internationally recognized as a Customer Experience Authority, Author, and Speaker, Don is supremely known for his contributions in the marketing and business competition domains. Being the Co-founder of CX Speakers LLC , he conducts workshops on Customer Success and thought leadership around customer relationships and marketing technology.

Customer Success 21

Customer Success Chief Customer Officer B2B Leadership 21