2018 Customer Change e-support Tools 
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AUGUST 14, 2019
To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along.
Magellan Solutions
JULY 28, 2021
Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. Omnichannel retail creates a range of customer touchpoints. Sales channels.
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