ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. The problem is that many of the options for involving your customers can be time-consuming or ineffective.

Case Study 82

Case Study ROI B2B Study 82

Stella Connect

APRIL 11, 2017

It’s estimated that by 2018, retailers’ investment in the Internet of Things will reach $2.5 Warby Parker created a proprietary POS system that’s also part checkout platform, part customer relationship management tool. Customers don’t need to pay up front, and they’re not charged until their glasses are shipped.

Customer Experience 40

Customer Experience Omni-Channel Retail Sales 40

ChurnZero

JULY 24, 2020

Your customers are not obtuse – scatteredness, rambling, and putting the onus of conversation on the customer are dead giveaways of poor planning. Respect your customers time. Ill preparedness and lack of personalization translate to “You’re not a priority to me” and show you’re incapable of managing time or this relationship.

Loyalty 59

Loyalty Customers Customer Success Meeting 59