Second to None

FEBRUARY 19, 2019

3] Offering a sense of familiarity and consistency, private brands have proven to increase trust and loyalty in customers. PYMNTS.com’s data shows that 51% of customers choose to shop at a store specifically for its private brand. [4] Data shows that 55% of people would not return to stores with poor customer engagement.

Industry 48

Industry Brands Rewards Programs Loyalty 48

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. With consumer expectations for brands increasing, failing to offer a one-to-one experience could result in your business being overtaken by competitors who are making more of an effort to interact with their customers. Unsure of where to start? Study Trends.

Social Media 40

Social Media Video Return on Investment Trends 40

ClearAction

JANUARY 12, 2022

It’s a never-ending hamster-wheel to entice engagement. Gaps between what’s promised and what’s delivered are the main reason why we invest in customer engagement programs — remedial investments. Customer experience managers should track their own progress in driving the metrics preceding this: facilitation, involvement, levers.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

Think Customers

DECEMBER 2, 2019

Personalization has been around for decades, mainly in the form of product recommendations, but “today it’s about content, it’s about cadence, it’s about customer engagement,” he says. Everything can be personalized, even features and functionality, whether [customers] see it or not.” You’re trying to create loyalty.

Consumers 52

Consumers Retail Brands Study 52

Feedbackly

SEPTEMBER 26, 2018

The answer will not be the same for everyone, but some companies are now betting on it – putting millions of dollars into improving their customer experience. While few companies have kept up with consumer expectations regarding customer experience in 2018, even fewer are prepared for the demands in the near future.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Currency Alliance

DECEMBER 13, 2018

The Economist, November 2018. Escalating competition across sectors – not a purported “death of loyalty” – is making loyalty harder earned. As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. The evolution of loyalty marketplaces.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Flavio Martins.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Flavio Martins.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 106

Software Customer Engagement Engagement Omni-Channel 106