Interactions

NOVEMBER 5, 2020

Without a unified solution for transforming the way RCMs interact with patients, retain and develop their own employees, and succeed operationally, these challenges seem daunting. This typically involves significant training and monitoring of human agents who interact with patients directly. How will Patients React?

Management 62

Management Healthcare Virtual Agent Hospitality 62

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Design advanced, skill-based rules to manage customer interactions that change depending on real-time situations. Benefits of a Call Center: Healthcare and Medical Practice. Free your Phone!

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. AI will drive up virtual agent adoption – and free up humans. Healthcare will begin its XM maturity journey.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38

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