CX LIVE 2018 Workshops + Certifications
Lithium
JUNE 11, 2019
Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. ROI Connection. Learn how to identify, define, and measure ROI for customer care. Audience: Beginner/Intermediate Community Managers and Administrators. Prerequisites : None. Moderator Tools.
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