Remove 2018 Remove Omni-Channel Remove Sales
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How to Create an Omni-Channel Customer Journey Map in Retail

GetFeedback

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. Deliver an omni-channel experience. Using Customer Journey Mapping to Create an Omni-Channel Experience.

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3 key customer service trends for 2018

Vonage

Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.

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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Salesforces Einstein Bots have been helping B2B clients automate routine inquiries since 2018, freeing up human agents for complex issues. Samsungs SmartThings Pro platform integrates AI to create seamless, omnichannel experiences for its B2B clients, from smart apartments to AI-powered offices.

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Visual OmniChannel – Give Customers the Experience They Crave

TechSee

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. To enable this omnichannel experience, companies and customer service operations are integrating new technologies, and upgrading their existing ones.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Companies do marketing, sales and CRM – the customer does the experience! Every each of them answered the following questions: How do you see the future of customer experience? How to overcome those challenges?

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2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

Others started with inbound voice and over time have added omnichannel routing or workforce optimization. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. So, what comes next? Plan to join us!