2018 Online Experience Trends 
Lumoa
APRIL 3, 2018
The online interaction might cost you 10 cents and a call might cost you 12 dollars (in the US). In this case, better online experience is tied to the business value. " Top performing companies in March 2018 according to NPS Benchmarks. So, how to take control of your Net promoter Score?
Oracle
JANUARY 15, 2019
The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. “Target posted its best sales in a decade.”
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Answer Dash
MAY 7, 2018
Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. Here are some important trends and statistics to keep in mind - and how to keep your business on the right track.
Beyond Philosophy
NOVEMBER 27, 2020
Experts estimate that anywhere from 50 to 80 percent of digital transformation projects failed in 2018. Unfortunately, that trend is not improving by much, per Dobrev. However, success is not high with digital transformation. These projects came with a collective price tag of around $900 billion. Satmetrix Systems, Inc.,
Maru Group
JANUARY 8, 2019
2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Customer Experience has never been so important.
Eptica
JUNE 20, 2018
Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. Published on: June 20, 2018. The latest Internet Trends Report from influential venture capitalist Mary Meeker found that the average adult spends 5.9 hours per day online , up from just 3 hours in 2009.
Beyond Philosophy
NOVEMBER 21, 2020
Experts estimate that companies wasted around $900 billion in 2018 on failed digital transformation projects. Understanding the Value Drivers for customers in online or digital experiences is essential to success, much like it is with the rest of the Customer Experiences people have with you.
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